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- Tasks: Lead mental health services and inspire change across Sussex.
- Company: Join a Gold Accredited charity focused on positive community impact.
- Benefits: Flexible working, generous holiday allowance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in health, housing management, or social care with strong leadership skills.
- Other info: Dynamic role with opportunities for growth and transformation in mental health services.
The predicted salary is between 43000 - 61000 £ per year.
Ready for your career move? Do you want to make a real difference inspiring change across Sussex?
We have an exciting opportunity for a Senior Service Manager to play a vital role in providing support in mental health services and welcome applications from individuals with lived experience.
Join an Investors in People Gold Accredit organisation, in this full time, hybrid working role.
Location: Brighton and Hove
Salary: £43,519 per annum, pro rata (salary award 26/27 pending)
Hours: 37 hours per week. Plus, participation in the management on-call rota.
Contract: 12 month Fixed-Term Contract
Closing Date: 2nd March 2026. Please note that shortlisting will take place on a rolling basis, so this role may close earlier than advertised if a suitable candidate is found.
About the Role
As a Senior Service Manager you will be working for a people-led organisation whose mission and values is to inspire change across Sussex. The Senior Management Team is responsible for the operational success of the diverse services in legal advice, housing and mental health, addiction and homelessness prevention and support.
The successful candidate for the Senior Service Manager role will join at an exciting time as the organisation continues to develop its mental health offer. The Senior Service Manager will be responsible for 63 units of supported and CQC registered accommodation, the staff that support it and the clients that call it home.
Housing management, staff development and supporting people with complex needs will be part of day-to-day work alongside chances to develop existing and new services and get really involved in the transformation of accommodation and support that is happening in the city.
You will also lead work on Safeguarding within the organisation, providing oversight, advising on safeguarding case management and reporting on performance. The Senior Service Manager will also participate in the management on-call rota.
About You
To be successful in the role of Senior Service Manager you will need to have great communication skills and be committed to the values of the organisation. Some of the key skills and experience you will need to bring with you include:
- A relevant professional background in the health, housing management or social care field and significant management experience within services such as homelessness, addictions and mental health, with high levels of autonomy and accountability.
- Experience of strategic and operational planning and implementation including risk management.
- Experience of effective financial/business management including the preparation and management of budgets.
- Knowledge and understanding of best practice and the regulatory/legal frameworks including CQC within which BHT Sussex operates.
- Understanding of UK safeguarding legislation and statutory duties with the capability to provide oversight, advise on safeguarding management and report on performance.
In Return
Join an Investors in People Gold Accredit organisation that values its employees and offers a supportive and inclusive people and value-based work culture.
Receive:
- 5.5% stakeholder pension scheme and life assurance scheme.
- Medical cash plan with Medicash and discount platform.
- Flexible and hybrid working options.
- Investment in your career and development through access to BHT Learning & Development platform and training offers.
- Free and confidential employee assistance helpline.
- Cycle-to-work scheme.
- Generous holiday allowance starting at 27 days per annum pro rata, rising to 32 days.
- Free new starter 28-day Network Saver Brighton bus pass.
- Opportunities for professional development and wellbeing activities.
About the Organisation
The organisation is a leading person-and values-centred charity and housing association working to create lasting, positive change for people across Sussex who are experiencing homelessness, mental ill-health, and other complex needs. The mission is: Combating Homelessness, Creating Opportunity and Promoting Change. With an ambitious strategic plan built on Sustainability, Quality, and Growth, we’re shaping a future where everyone has the chance to thrive.
You may have experience in roles such as Senior Service Manager, Service Manager, Junior Service Manager, Deputy Service Manager, Service Delivery.
Senior Service Manager employer: BHT Sussex
Contact Detail:
BHT Sussex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health and housing sectors. Attend local events or online webinars to meet people who can give you insights or even refer you to opportunities. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission and values, especially around mental health and homelessness. This will help you tailor your responses and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your experience in managing services and working with complex needs. The more you rehearse, the more confident you’ll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission of inspiring change across Sussex.
We think you need these skills to ace Senior Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in mental health services, housing management, or social care. We want to see how your skills align with our mission to inspire change across Sussex!
Showcase Your Leadership Skills: As a Senior Service Manager, you'll be leading teams and managing complex needs. Use your application to demonstrate your management experience and any successful projects you've led. We love seeing examples of how you've made a difference!
Be Authentic: If you have lived experience related to the role, don’t hesitate to share it! We value authenticity and believe that personal stories can bring a unique perspective to our team. Let us know how your journey has shaped your approach to service management.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you're keen to join our team!
How to prepare for a job interview at BHT Sussex
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Senior Service Manager. Understand the ins and outs of mental health services, housing management, and safeguarding legislation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your management experience, especially in areas like homelessness and mental health. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you've made a positive impact in previous positions.
✨Align with Their Values
Familiarise yourself with the organisation's mission and values. Be ready to discuss how your personal values align with theirs, particularly around inspiring change and supporting vulnerable individuals. This connection can set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about their strategic plans for mental health services or how they measure success in their supported accommodation. It shows you're engaged and thinking critically about the role.
