BHSF Ltd is looking for a Helpdesk Assistant that is passionate about delivering an excellent experience to our customers whilst giving first-class service. This is an exciting role for a confident customer-focused professional to join a successful and growing company. You will be part of The Contact Centre, which is the first point of contact for BHSF. The role will include dealing with inbound calls from new and existing policyholders alongside our corporate client base.
You will give information regarding the services that we offer, resolve queries and deal with some complaints whilst also liaising with our various departments to ensure a proactive service is delivered. This is a hybrid role where your time will be split between the office and home working. 35 hours per week working between 9am - 5pm Monday to Friday.
For more detail please click to view Job Description.
About us
BHSF is a not-for-profit health and well-being provider with a proud history of making healthcare accessible to working people. Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put employee wellbeing at the heart of everything we do. Our services range from Employee benefits, employee support to health insurance. It doesn’t matter if a business has got 10 or 10,000 employees – we’ve got something to suit everyone. We’re super flexible, too. Meaning we can get the workforce the support they need, as soon as possible. By intervening early, we can help to keep employees at work and healthy. Friendly and down-to-earth, we’re always on your side. And because we’re a not-for-profit provider, your needs come first, every time.
About you
- As a successful candidate, you will be a highly motivated and resourceful Customer Service professional ideally with Inbound Call Centre experience. You will also have a background in providing exceptional customer experience and complaint handling.
- Minimum 12 months experience of working within a Contact Centre or Call Centre or customer service experience.
- Have excellent communication skills and have a high degree of professionalism. You will be proactive, driven, and comfortable advising our customers about the various products and services we offer.
- Possessing strong IT (Microsoft, Outlook etc) and administration skills, you will have the ability to organise and analyse workload to drive effective productivity.
Personal Qualities and Skills
- Building relationships with internal and external customers
- Interpersonal skills
- Listening skills
- Empathy
- Problem Solving skills
- Work under pressure
- Self-Motivated
- Project management skills
- Organisational skills
- Data analysing skills
- Basic Office, Word, Excel and PowerPoint
Essential
- Be decisive
- Be diligent
- A lover of technology
- Eager to learn and develop
- Ability to understand detailed technical information
- A professional approach to work and demonstrate integrity and commitment
Additional Benefits
- Smart Casual Dress
- Company Pension
- Company Health Cash Plan
- Life Assurance
- Employee discounts
- On-site parking
- Sick pay
- Hybrid Working
Fixed-Term Contract Helpdesk Assistant (Inbound Customer Service Advisor) Maternity cover in Birmingham employer: BHSF
BHSF Ltd is an exceptional employer that prioritises employee well-being and offers a supportive work culture, making it an ideal place for an Intermediary Consultant to thrive. With a strong focus on professional growth, flexible working arrangements, and a commitment to delivering first-class service, employees can enjoy a fulfilling career while positively impacting workplace health. The Birmingham location provides a vibrant environment, complemented by benefits such as a company pension, health cash plan, and opportunities for personal development.
