BHSF, as a member of the BHSF Contact Centre team in Birmingham, seeks a proactive agent to contribute to operational effectiveness by delivering excellent customer service to end users across benefits, policies, and services.
You will handle varied queries (benefits, policy terms, cancellations), maintain accurate data, liaise with internal departments, and comply with GDPR and FCA regulations while maintaining high call quality standards.
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Customer Service Specialist - Multi-Channel Support & Compliance in Birmingham employer: BHSF
BHSF Ltd is an exceptional employer that prioritises employee well-being and offers a supportive work culture, making it an ideal place for an Intermediary Consultant to thrive. With a strong focus on professional growth, flexible working arrangements, and a commitment to delivering first-class service, employees can enjoy a fulfilling career while positively impacting workplace health. The Birmingham location provides a vibrant environment, complemented by benefits such as a company pension, health cash plan, and opportunities for personal development.
