Band 3 Patient Pathway Officer in Romford

We are currently recruiting for Consultant Geriatricians.

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

Although this position is a 12 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre‑employment checks. This means the contract will begin when the candidate starts the role and may be slightly shorter than 12 months.

We are looking for a highly motivated and conscientious individual to join us as a Patient Pathway Radiology Officer.

We are looking for suitably qualified staff to perform clerical duties to provide support to Radiologists, Radiographers and Sonographers and to maintain smooth patient flows throughout the department.

Duties will include using the Radiology Information and Medway systems to access and record patient details and update their records. Booking appointments as per patient tracker list within the time frame to maintain DMO1 status and compliance. You will also be part of our call centre and reception team. The ideal candidate will need to be excellent on customer service, flexible, adaptable and a good team player but also be able to work on their own. You may be required to work anywhere within the Radiology Departments across all sites of the Trust. The role requires working on a rota covering the hours of 8 a.m. – 8 p.m. 7 days a week.

Main duties of the job

To provide a comprehensive administrative service which forms the solid foundation to allow the Radiology Department, Trust wide, in delivering a smoother, smarter and safer Radiology service with timely results to promote seamless, safe and high‑quality care to enable the trust to achieve key targets.

To provide general administrative & clerical role including receptionist and dealing with information to deliver excellent customer services across different areas within Radiology.

To provide a comprehensive service for receiving and initiating calls from external and internal sources.

Register patient and add request with necessary document & information onto the system.

Deal and prioritise both patients’ and staff query either face to face or on telephone.

Provide appropriate support to Patients and Radiology staff.

Working for our organisation

We’re an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

The majority of our 8,400 staff – who come from 146 different countries – live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Some of the positive changes we’ve made are captured in this film.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Pubudu Chandrasekera, Recruitment Advisor, on 01708 435000 ext. 5110. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

Education/ Qualifications

Skills/ Abilities

• Competent in Microsoft Office programs.

Experience/ Knowledge

• Relevant job experience in Health Care environment is required.
• Experience of Administration Systems used in radiology e.g. Medway, RIS and PACS.

Personal Qualities

• Ability to communicate effectively with other disciplines and members of the public

Ensuring people settle in and feel part of our Trust straight away is one of our top priorities. We hold two corporate welcome events each month and, if successful, you will start on one of these days so we can provide you with a seamless and welcoming introduction to our Trust.

We believe that providing the highest quality of care, is about having the best people, inspired and supported by the best leaders, and backed by the best training and career development opportunities. Our vision is to provide outstanding healthcare to our community, delivered with pride. It is driven by our PRIDE values and behaviours which were developed together with our staff.

Barking Havering and Redbridge University Hospital NHS Trust is committed to Safeguarding Children and Adults at Risk and expects all staff and volunteers to share this commitment. Safeguarding and promoting the welfare of children, young people and adults is central to the care provided by our Trust and the post holder must be aware of their responsibilities and work in line with our Trust’s Safeguarding Adult and Children Procedures.

All salaries are inclusive of standard allowances e.g. High Cost Area for staff on Agenda for Change contracts.

To create an inclusive and diverse workplace, we will work with you to get the best experience, so that you can provide outstanding care for our local community. We are happy to have an open discussion on part‑time hours and flexible working and will consider your requirements if our service is able to accommodate. Please have discussion with the recruiting manager about your flexibility requirements.

All correspondence regarding this application will be by e‑mail, please check as some e‑mails may fall into your junk folder.

Please ensure that the references are from your most recent employer and one of these must be your direct Line Manager or Supervisor. Additionally, ensure that any gaps in your employment history are clearly indicated. Please ensure business/organisation e‑mail addresses are provided for all referees.

Barking, Havering, and Redbridge University Hospitals NHS Trust (BHRUT) uses TrustID identification technology to verify essential documents, such as passports and driving licences. All new employees will be expected to have their original documents verified through TrustID.

In line with UKVI guidelines BHRUT is unable to provide a Certificate of Sponsorship for Band 2 or Band 3 positions.

We may close vacancies prior to the advertised closing date once a sufficient number of applications have been received and to support with streamlining the recruitment process.

Unfortunately due to the large number of applications that the Trust receives for some posts, it is not possible to reply to every unsuccessful application.

If you have not received a response within 3 weeks of the closing date of an advert, please assume that your application has been unsuccessful.

Trust buildings and grounds became fully Smoke Free on National No Smoking Day 11th March 2015. The Trust expects all staff to promote healthy living and to set good examples in their own behaviour. Those not ready to quit smoking must remain smoke free during working hours, and will not be able to smoke in Trust uniform, in Trust grounds including car parks, while driving on Trust business or take smoking breaks. Second hand smoke causes heart and lung disease, and is harmful to young children. However, disposable or rechargeable e‑cigarettes (“vaping”) may be used outside hospital buildings.

We are an equal opportunity employer welcoming applications from all sections of the community and welcomes applications from people wishing to job‑share, either with or without a partner. Applicants who consider themselves to have a disability (as defined by the Equality Act 2010) will be shortlisted for interview if they meet the essential criteria. We also operate strict screening procedures for posts with access to vulnerable adults and children.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

There’s never been a better time to join the team. Apply online now.

We have a wide range of flexible, temporary and part‑time opportunities.