Band 3 Apprentice Ward Clerk in Romford

We have an exciting opportunity to join the team at Queens Hospital GITU/HDU Critical Care Unit as an Apprentice Ward Clerk. Applicants should have excellent communication skills, both written and verbal, and good organisational skills. They should be computer literate and be able to work well under pressure to meet deadlines.

Key Responsibilities

• Provide comprehensive and efficient clerical/administrative support to nursing and medical staff.
• Ensure patients’ medical notes are tidy and organised, and nursing documentation is available.
• Answer phone calls and support the caller.
• Ensure administration of the patient is in order on the IT systems and order stock as required.
• Promote and encourage a caring and sympathetic environment for patients, relatives, and staff.
• Work as a member of a wider team in the Critical Care unit, covering other Critical Care units when needed.
• Complete the Level 2 Customer Service Practitioner apprenticeship.
• Ensure all work related to the apprenticeship is completed in the given timeframe.
• Answer telephone calls and deal with queries appropriate to the role; refer all other queries to a suitable member of staff.
• Contact patients to notify them of appointments if requested by Nurse in Charge.
• Relay telephone messages to staff when necessary.
• Use the Electronic Patient Record to admit and discharge all patients within 24 hours of their appointment.

Eligibility & Qualifications

• Be 18 years old or over.
• Have the right to work in the UK with a visa status that covers the duration of the apprenticeship programme.
• Have been ordinarily resident in the UK for the past 3 years.
• We welcome applications from those with lived experience of the care system.

Education / Qualifications

• Good level of education to GCSE standard with English and Maths at Grade 1 as a minimum.

Skills / Abilities

• Good oral and written communication skills in English.
• Working knowledge of Microsoft packages including Outlook, Word, and Excel.
• Good typing skills/qualification.

Experience / Knowledge

• Previous administration experience.
• Ability to work in a fast-paced, high-pressure environment and to complete work in a timely manner.

Benefits & Other Information

We have a wide range of flexible, temporary, and part-time opportunities. All salaries are inclusive of standard allowances e.g. High Cost Area for staff on Agenda for Change contracts. We are an equal opportunity employer welcoming applications from all sections of the community and from people wishing to job-share, either with or without a partner. Applicants who consider themselves to have a disability (as defined by the Equality Act 2010) will be shortlisted for interview if they meet the essential criteria. We also operate strict screening procedures for posts with access to vulnerable adults and children.