Apprentice Emergency Department (ED) Receptionist in Romford

We are currently recruiting for Consultant Geriatricians. Main area BHRUT A&E Reception Grade Apprentice Contract Fixed term: 15 months (Apprentice) Hours Full time - 37.5 hours per week Job ref 162-7398-Acute-A Site Across Sites Town Romford Salary £28,652 per annum inclusive Salary period Yearly Closing 23/11/2025 23:59.

We are seeking highly motivated and conscientious individuals to join us as receptionists in both Queen’s Hospital & King George Hospital Emergency Departments. We are looking for suitably qualified staff to provide an efficient and effective front of house reception service, perform clerical duties and have the ability to remain calm under pressure. You must have experience of dealing with the general public, as this role will involve interactions with difficult/distressed patients and relatives who will expect empathy from you.

Duties will include using various NHS systems to access and record patient details and update their records, registering patients into the emergency departments, booking follow-up appointments and transport for patients being discharged or transferred. You will need to be excellent on customer service, flexible, adaptable and a good team player with the ability to also work independently. You will be required to work cross-site at both Queen’s & King George Hospital. The role requires working on an 8-week rolling rota covering both sites 24 hours a day, 7 days a week, including public holidays.

Appointed staff must work all shift patterns and at both sites, this is non-negotiable. Alongside the job role you will be completing the Customer Service Level 2 apprenticeship. If you already hold this qualification at Level 2 or above, then you are not eligible to apply.

To be eligible for an Apprenticeship you must meet the following criteria:

• Be 16 years old or over
• Have the right to work in the UK
• Have been permanently resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

Main duties of the job:

• To provide an efficient and effective front of house reception service to all patients, relatives and colleagues who present to the Emergency Departments.
• Ensure all reception practices are adhered to.
• Follow correct uniform policy and have staff ID & name badge displayed at all times.

Working for our organisation:

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and, in recognition of our progress, we’ve been shortlisted for Trust of the Year at the Health Service Journal Awards. We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year.

We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.

The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Detailed job description and main responsibilities:

For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application.

As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification:

• Educated to GCSE level standard in English and Mathematics at grade C or above or equivalent.

• Previous reception experience and or customer service role.
• Previous experience in a healthcare setting.
• Knowledge of the A&E 4-hour target.

• Accuracy and eye for detail.
• Excellent filing skills.

Ensuring people settle in and feel part of our Trust straight away is one of our top priorities. We hold two corporate welcome events each month and, if successful, you will start on one of these days so we can provide you with a seamless and welcoming introduction to our Trust.

We believe that providing the highest quality of care, is about having the best people, inspired and supported by the best leaders, and backed by the best training and career development opportunities. Our vision is to provide outstanding healthcare to our community, delivered with pride. It is driven by our PRIDE values and behaviours which were developed together with our staff.

Barking Havering and Redbridge University Hospital NHS Trust is committed to Safeguarding Children and Adults at Risk and expects all staff and volunteers to share this commitment. Safeguarding and promoting the welfare of children, young people and adults is central to the care provided by our Trust and the post holder must be aware of their responsibilities and work in line with our Trust’s Safeguarding Adult and Children Procedures.

All salaries are inclusive of standard allowances e.g. High Cost Area for staff on Agenda for Change contracts. To create an inclusive and diverse workplace, we will work with you to get the best experience, so that you can provide outstanding care for our local community. We are happy to have an open discussion on part-time hours and flexible working and will consider your requirements if our service is able to accommodate. Please have discussion with the recruiting manager about your flexibility requirements.

All correspondence regarding this application will be by e‑mail, please check as some emails may fall into your junk folder. Please ensure that the references are from your most recent employer and one of these must be your direct Line Manager or Supervisor. Additionally, ensure that any gaps in your employment history are clearly indicated. Please ensure business/organisation email addresses are provided for all referees.

Barking, Havering, and Redbridge University Hospitals NHS Trust (BHRUT) uses TrustID identification technology to verify essential documents, such as passports and driving licenses. All new employees will be expected to have their original documents verified through TrustID. In line with UKVI guidelines BHRUT is unable to provide a Certificate of Sponsorship for Band 2 or Band 3 positions.

We may close vacancies prior to the advertised closing date once a sufficient number of applications have been received and to support with streamlining the recruitment process. Unfortunately due to the large number of applications that the Trust receives for some posts, it is not possible to reply to every unsuccessful application. If you have not received a response within 3 weeks of the closing date of an advert, please assume that your application has been unsuccessful.

Trust buildings and grounds became fully Smoke Free on National No Smoking Day 11th March 2015. The Trust expects all staff to promote healthy living and to set good examples in their own behaviour. Those not ready to quit smoking must remain smoke free during working hours, and will not be able to smoke in Trust uniform, in Trust grounds including car parks, while driving on Trust business or take smoking breaks. Second hand smoke causes heart and lung disease, and is harmful to young children. However, disposable or rechargeable e-cigarettes (“vaping”) may be used outside hospital buildings.

We are an equal opportunity employer welcoming applications from all sections of the community and welcomes applications from people wishing to job-share, either with or without a partner. Applicants who consider themselves to have a disability (as defined by the Equality Act 2010) will be shortlisted for interview if they meet the essential criteria. We also operate strict screening procedures for posts with access to vulnerable adults and children.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment. There’s never been a better time to join the team. Apply online now. We have a wide range of flexible, temporary and part-time opportunities.