Band 7 Telecoms Senior Lead

Telecoms Senior Lead (Band 7) – Part time, 15 hours per week (2 days per week) – Job ref 162-7513-CORP-A

Main area: IM&T – Grade Band 7 – Contract: Permanent – Hours: Part time – 15 hours per week (2 days a week)

Site: Queen’s Hospital, Town Romford

Salary: £21,500 – £24,260 per annum (inclusive)

Closing: 28/01/2026 23:59

Responsibilities

Deliver and maintain a high‑quality telecoms technical support service to customers and stakeholders.

Manage daily, weekly and monthly telecoms support checklists, provide 3rd‑line technical support and troubleshoot complex ICT issues.

Ensure accurate documentation and SLA compliance, support service delivery and contribute to Telecoms Team projects.

Maintain system patching and firmware updates, manage hardware replacements, ensure secure and reliable backups, and uphold device security, encryption and antivirus compliance.

Develop and deploy installers, applications and Gold Build images across BHRUT devices.

Act as subject‑matter expert in Telecoms infrastructure, supporting and maintaining BHRUT telephony systems (telephones, DECT phones and bleeps).

Collaborate with customers and engineers to resolve technical issues through root cause analysis.

Provide specialist support in the operational management, implementation and ongoing maintenance of telephony communication networks and related projects.

Ensure continuity of service to all end users, manage and supervise approved third‑party service providers and contractors, and provide guidance and support to Telecoms Analysts.

Identify, recommend, develop, implement and support cost‑effective technology solutions across the Trust.

Work with colleagues across the team and department, troubleshoot complex issues and contribute to major and specialist projects.

Person Specification

Education / Qualifications

• Educated to degree level or equivalent work experience.
• Management training or management qualification (e.g., ILM) or equivalent experience of managing a team.
• Evidence of continuing professional development pertaining to the post.
• Vendor certification relating to network and/or telecoms.
• PRINCE2 Certification.

Experience

• Previous experience in a similar position within the NHS or healthcare provider.

Other Requirements

All new staff appointed at the Trust are subject to a probationary period.

All salaries are inclusive of standard allowances (e.g., High Cost Area for staff on Agenda for Change contracts).

Flexible catering for part‑time hours and flexible working will be considered where service delivery allows. Discuss flexibility requirements with the recruiting manager.

All correspondence regarding this application will be by e‑mail; please check your junk folder.

All new employees will be expected to have their original documents verified through TrustID.

Equal Opportunity Statement

We are an equal opportunity employer welcoming applications from all sections of the community and welcomes applications from people wishing to job‑share, either with or without a partner. Applicants who consider themselves to have a disability (as defined by the Equality Act 2010) will be shortlisted for interview if they meet the essential criteria.

UKVI Sponsorship Statement

In line with UKVI guidelines BHRUT is unable to provide a Certificate of Sponsorship for Band 2 or Band 3 positions.

Recruitment Procedure Notes

We may close vacancies prior to the advertised closing date once a sufficient number of applications have been received. Due to the large number of applications, it is not possible to reply to every unsuccessful application. If you have not received a response within 3 weeks of the closing date, please assume that your application has been unsuccessful.