Band 4 Patient Pathway Coordinator

This post is only open to internal applicants.

Band 4 Patient Pathway Coordinator

Band 4

Main area Children\’s PPC Grade Band 4 Contract Permanent Hours Full time – 37.5 hours per week Job ref 162-7102-LG-A

Site Children\’s PPC Town Romford Salary £31,081 – £33,665 Per annum inclusive Salary period Yearly Closing 13/07/2025 23:59

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

The Women and Child Health division is currently seeking to recruit an experienced full-time (Patient Pathway Coordinator) to join our Children\’s Directorate.

This role is very demanding and you will be expected to provide administrative support to a team of Clinicians.

The Women and Child Health division is currently seeking to recruit an experienced full time (37.5 hours per week working on Monday to Friday) Medical Secretary (Patient Pathway Coordinator) to join our Children\’s Directorate.

This role is very demanding and you will be expected to provide administrative support to a team of clinicians as well as audio typing of medical correspondence and knowledge of paediatric/Neonatal services and it\’s functioning.

You will be able to provide evidence for experience in dealing with patients via telephone in a professional calm manner in accordance with Trust\’s PRIDE values, good computer skills and knowledge of patients’ administrative system.

Main duties of the job

To provide administrative and secretarial support to the Neonatal clinical tea To manage and prioritise a busy workload using a high level of initiative

To demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and patients who attend the clinic

Establishing, maintaining, and monitoring excellent office and information systems

To ensure the relevant information is entered promptly and accurately onto the EPR System, always meeting the requirements of the Trust’s Patient Access Policy

To liaise with patients and establish good working relationships with other members of the team

To provide cover for other Patient Pathway Co-ordinators in their absence and support for clinic prep as required.

To monitor and escalate waiting times and changes seen

To compile, save and dispatch accurately and within a set time frame end of month reports

Liaise with the relevant Service Managers regularly to review waiting times

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, was named the top CEO by the Health Service Journal in 2024.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.

The majority of our 8,000 staff – who come from 146 different countries – live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups.

Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Glavin, Recruitment Advisor, on 01708 435000 ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

Education

• Minimum of 5 GCSEs
• One year’s experience working in a similar role in a hospital/health care setting.
• Knowledge of a wide range of Trust/NHS procedures and practices

Experience

• Knowledge of Careflow/EPRO

Skills

• Knowledge of patient referral to treatment times – 18 week RTT; and experience of monitoring patient pathways
• Experience dealing with patient complaints and customer care

Ensuring people settle in and feel part of our Trust straight away is one of our top priorities. We hold two corporate welcome events each month and, if successful, you will start on one of these days so we can provide you with a seamless and welcoming introduction to our Trust.

We believe that providing the highest quality of care, is about having the best people, inspired and supported by the best leaders, and backed by the best training and career development opportunities. Our vision is to provide outstanding healthcare to our community, delivered with pride. It is driven by our PRIDE values and behaviours which were developed together with our staff.

Barking Havering and Redbridge University Hospital NHS Trust is committed to Safeguarding Children and Adults at Risk and expects all staff and volunteers to share this commitment. Safeguarding and promoting the welfare of children, young people and adults is central to the care provided by our Trust and the post holder must be aware of their responsibilities and work in line with our Trust’s Safeguarding Adult and Children Procedures.

All salaries are inclusive of standard allowances e.g. High Cost Area for staff on Agenda for Change contracts.

To create an inclusive and diverse workplace, we will work with you to get the best experience, so that you canprovide outstanding care for our local community. We are happy to have an open discussion on part-time hours and flexible working and will consider your requirements if our service is able to accommodate. Please have discussion with the recruiting manager about your flexibility requirements.

All correspondence regarding this application will be by e-mail, please check as some emails may fall into your junk folder.

Please ensure that the references are from your most recent employer and one of these must be your direct Line Manager or Supervisor. Additionally, ensure that any gaps in your employment history are clearly indicated. Please ensure business/organisation email addresses are provided for all referees.

Barking, Havering, and Redbridge University Hospitals NHS Trust (BHRUT) uses TrustID identification technology to verify essential documents, such as passports and driving licenses. All new employees will be expected to have their original documents verified through TrustID.

In line with UKVI guidelines and due to current financial constraints, BHRUT is unable to provide a Certificate of Sponsorship for Band 2 or Band 3 positions.

We may close vacancies prior to the advertised closing date once a sufficient number of applications have been received and to support with streamlining the recruitment process.

Unfortunately due to the large number of applications that the Trust receives for some posts, it is not possible to reply to every unsuccessful application.

If you have not received a response within 3 weeks of the closing date of an advert, please assume that your application has been unsuccessful.

Trust buildings and grounds became fully Smoke Free on National No Smoking Day 11th March 2015. The Trust expects all staff to promote healthy living and to set good examples in their own behaviour. Those not ready to quit smoking must remain smoke free during working hours, and will not be able to smoke in Trust uniform, in Trust grounds including car parks, while driving on Trust business or take smoking breaks. Second hand smoke causes heart and lung disease, and is harmful to young children. However, disposable or rechargeable e-cigarettes (“vaping”) may be used outside hospital buildings.

We are an equal opportunity employer welcoming applications from all sections of the community and welcomes applications from people wishing to job-share, either with or without a partner. Applicants who consider themselves to have a disability (as defined by the Equality Act 2010) will be shortlisted for interview if they meet the essential criteria. We also operate strict screening procedures for posts with access to vulnerable adults and children.

Employer certification / accreditation badges

Name Trevesia Forbes Job title Service Manager Email address trevesia.forbes@nhs.net Telephone number 01708435000 Additional information

6549

If you have problems applying, contact

Address Queen\’s Hospital
Rom Valley Way
Romford
Essex
RM7 0AG
Telephone 01708 435000 5936

There’s never been a better time to join the team. Apply online now.

We have a wide range of flexible, temporary and part-time opportunities.

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