Band 8a Service Manager – Medicine Care Group in Romford

Band 8a Service Manager – Medicine Care Group

Band 8a

Main area Medical Management Grade Band 8a Contract Permanent Hours Full time - 37.5 hours per week Job ref 162-7828-MED-B

Site Queen's Hospital Town Romford Salary £63,665 - £70,887 Per Annum inclusive Salary period Yearly Closing 27/09/2026 23:59

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

We are seeking an experienced Service Manager to join our Medicine Care Group, leading Respiratory and Renal services.

Working with the General Manager, Clinical Leads and senior nursing colleagues, you will provide operational leadership across elective and non-elective care, cancer pathways and diagnostics.

You will lead on:

• Service improvement and transformation
• Patient flow, access and pathway redesign
• Performance and service recovery
• Workforce planning and productivity
• Medical staffing and financial management
• Quality, safety and patient experience
• Partnership working across teams

Using data and insight, you will identify challenges, lead sustainable improvements and deliver measurable results for patients and staff.

We are looking for a confident, collaborative and solutions-focused leader with experience managing complex services in an acute healthcare environment. Strong communication, influencing, analytical and organisational skills are essential.

Specialist experience across every service is not required. We value breadth of experience, leadership capability and a proven ability to deliver.

Main duties of the job

Responsible for overall safe and smooth delivery of identified services as set out in the Trust business plan and national service frameworks.

Responsible for delivering relevant performance targets and metrics, including clinical outcome objectives and service line reporting.

Interpret data available within the service to report, monitor and track performance and to satisfy reporting requirements within the designated areas of responsibility.

Work in partnership with the Information Department to provide specialty specific reports which feedback performance to the General Manager and other senior staff.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Person specification

Education/Qualification

• Relevant first degree, equivalent professional qualification of suitable experience at a similar level

Experience/ Knowledge

• Proven experience in an NHS Operational Role band 7 or above
• Experience of budget and staff management.
• Proven track record of writing high quality reports, production of business cases and presenting data clearly

Personal Qualities

• Strong sense of commitment to openness, honesty and integrity in undertaking the role

Before you apply

Using AI

We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.

AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.

We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.

Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.

AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working

We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre-employment checks

Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship

In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process

We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion

BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding

BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke-free Trust

BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

We have a wide range of flexible, temporary and part-time opportunities.