Band 4 Discharge Co-ordinator in Romford

Site Discharge Team Town Romford Salary £33,262 - £36,027 Per Annum HCA inclusive Salary period Yearly Closing 04/11/2026 23:59

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This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

An exciting opportunity has arisen for a Band 4 Discharge Coordinator to join our Hospital Complex Discharge Team. Working across Queen’s Hospital and King George Hospital, you will support inpatient wards to plan safe, timely and appropriate discharges.

You will work closely with patients, families and carers, ward multidisciplinary teams, the Integrated Discharge Hub and community partners. You will help identify discharge needs and potential delays early, coordinate agreed actions, maintain accurate records and support patients who no longer meet the criteria to reside in an acute hospital bed.

We are looking for a motivated, organised and compassionate person with excellent communication skills. You should be able to prioritise your workload, work confidently with different teams, use digital systems accurately and remain professional in challenging situations. Experience in a patient-focused, customer-focused or social care environment is essential, together with an understanding of patient-centered care, hospital flow and multidisciplinary working.

This is a cross-site role and may include weekend working. You will be supported by ward teams, Discharge Leads and the wider Hospital Complex Discharge Team. Your work will contribute to earlier discharge, reduced length of stay, better use of hospital beds and improved patient experience.

Main duties of the job

Meet the patient within 24 hours of admission, or as soon as practically possible, to proactively gather relevant history and information, to identify risks or issues to inform the discharge planning process and pre-empt any actions required in advance, for example referral to therapies, homeless services, or social care.

Help identify potential delays to discharge on admission and in collaboration with the Multi-Disciplinary Team, record and monitor realistic Estimated Discharge Dates (EDD) to assist the Trust in meeting its NHS access targets.

Attend the clinical board rounds to be able to identify actions required to co-ordinate and facilitate discharge planning.

Identify discharges for that day and the following day and work towards same day/pre 12 discharges, prioritising actions that need to be taken by the multidisciplinary team to deliver this.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

Education/ Qualifications

• Good basic education to GCSE or equivalent level with an A-C grade in English and Maths

Experience/ Knowledge

• Experience of working in a customer focused / patient focused / social services environment.
• Experience of working within a multidisciplinary team (MDT).
• Knowledge of current Government discharge policy and pathways.
• Experience in a clinical setting.

Using AI

We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.

AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.

We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.

Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.

AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working

We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre-employment checks

Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship

In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process

We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion

BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding

BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke-free Trust

BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Name Michael Exford Job title Complex Discharge Team Manager Email address m.exford@nhs.net Telephone number 01708435000 Additional information Ext 6633

If you have problems applying, contact

Address Queen's Hospital
Rom Valley Way
Romford
Essex
RM7 0AG
Telephone 01708 435000 5936

We have a wide range of flexible, temporary and part-time opportunities.

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