Band 3 Patient Pathway Co-ordinator - Gastro & Endo in Romford

An exciting opportunity has arisen for a motivated and organised Patient Pathway Coordinator to join the Gastroenterology Department at Barking, Havering and Redbridge University Hospitals NHS Trust. This is a key operational role responsible for coordinating patient pathways from referral through investigation, treatment, follow-up and discharge.

You will proactively manage waiting lists, support Referral to Treatment (RTT) standards, coordinate outpatient appointments, monitor patient pathways and work closely with consultants, nurses and operational teams to ensure patients receive timely, high-quality care. We are looking for someone with excellent organisational skills, strong attention to detail and the ability to manage competing priorities in a fast-paced environment. Previous NHS administration or patient pathway experience, together with excellent communication and IT skills, would be advantageous.

Main duties of the job

The Patient Pathway Coordinator (PPC) is responsible for the effective coordination and administration of Gastroenterology patient pathways, supporting the timely progression of patients through outpatient, diagnostic, treatment and follow-up pathways. The role is primarily focused on patient pathway management, waiting list management, clinic administration, pathway validation, data quality, patient communication and the proactive identification and escalation of delays.

You will work closely with consultants, nursing teams, administrative colleagues, operational managers and other members of the multidisciplinary team to ensure that patients receive timely appointments, investigations, review of results and appropriate follow-up. You will use Trust clinical and administrative systems to monitor patient pathways, maintain accurate patient records, identify outstanding actions and support the effective utilisation of outpatient and diagnostic capacity.

You will identify and resolve routine administrative issues within the scope of the role and escalate complex, clinical or operational concerns to the appropriate senior colleague. The role is focused on patient pathway coordination and administrative management and does not include responsibility for routine clinical correspondence typing or personal assistant support to individual clinicians.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. They are benefitting from a new electronic patient record and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week. The majority of our 8,400 staff – who come from 146 different countries – live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period. Please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 Ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

• Education/ Qualifications: GCSEs at Grade C/4 or above, including English and Mathematics, or equivalent qualifications/ experience. Relevant training in NHS patient pathways, RTT rules, waiting list management, validation or healthcare administration.
• Skills/ Abilities: Strong organisational and administrative skills with the ability to manage a complex workload, prioritise competing demands and meet deadlines. Competence in the use of Cerner, eRS and other relevant Trust clinical and administrative systems.
• Experience/ Knowledge: Knowledge and understanding of NHS patient pathways and Referral to Treatment (RTT) requirements or demonstrable ability to acquire and apply this knowledge. Experience of Gastroenterology, Endoscopy or another complex acute hospital specialty.

Using AI

We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies. AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.

We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience. Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements. AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working

We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre-employment checks

Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship

In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process

We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion

BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding

BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke‑free Trust

BHRUT is a smoke‑free Trust. All employees are expected to comply with our smoke‑free policy.