Band 3 Apprentice Ward Clerk – Maternity Services in Romford

The Maternity department has an exciting opportunity for a Band 3 Apprentice Ward Clerk. The post holder is responsible for providing an efficient and effective clerical support service to midwifery and medical staff at ward level. The postholder will promote and encourage a caring and sympathetic environment for clients, relatives and staff ensuring that high standards of service are continually maintained. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times. The post holder will need to demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a Customer Service qualification at Level 2 or above, you are not eligible to apply for this post. Please read the advert and Job Description carefully before applying, ensuring that you demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

• Be 18 years old or over
• Have the right to work in the UK with a visa that covers the duration of the apprenticeship
• Have been permanently resident in the UK for the past 3 years

Main duties of the job include:

• Greeting women and their partners or families to wards or department areas in a polite and courteous manner.
• Responding to entry buzzers ensuring security is maintained at all times.
• Ensure that the appropriate documentation of all admissions is completed in an accurate and timely manner collating necessary information as appropriate.
• To receive clients arriving at the hospital for admission, checking and amending any registration details held on the Patient Administration System (Medway) in order that client and clinical data are accurate at all times.
• To be responsible for confirming the client admission on Medway in order that inpatient activity statistics are updated on a regular basis.

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year.

Detailed job description and main responsibilities can be found in the attached detailed Job Description and Person Specification. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application.

Education/Qualifications required include good general education demonstrating good literacy and numeracy skills.

Skills/Abilities required include good verbal communication skills and good organisational abilities.

Experience/Knowledge required includes experience of Medway system or similar, previous experience of working in a healthcare environment, and previous clerical position.

We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

All employees are expected to comply with our smoke-free policy.