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- Tasks: Provide first-line IT support, troubleshoot issues, and assist colleagues with tech queries.
- Company: BHP is a dynamic business advisory firm known for its supportive culture and commitment to employee growth.
- Benefits: Enjoy flexible hybrid working, 27 days annual leave, wellness programs, and professional development opportunities.
- Why this job: Join a friendly team, work on exciting projects, and make a real impact in the tech space.
- Qualifications: Strong communication skills, a proactive mindset, and familiarity with Microsoft packages are essential.
- Other info: Travel to regional offices may be required; we welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
We love what we do, we’re proud of who we are, and we have fun along the way.
At BHP, we’re more than just a business advisory firm, we’re a team of passionate professionals dedicated to helping our clients and our people to thrive.
With a rich history and a forward-thinking approach, we’re proud to be officially recognised as a Great Place To Work, and one of the best workplaces in the industry. Our commitment to flexibility, collaboration, and continuous improvement has earned us numerous awards, including:
- Best Workplaces in Financial Services & Insurance
- Employer of the Year
We value inclusion, creating a workplace where everyone belongs and can perform at their best.
The Role:
We’re looking for a confident and approachable 1st Line Support specialist to join our IT team in Sheffield. To start with, you’ll be working five days a week in our fantastic office in the centre of Sheffield. Once you’re up to speed in the role, you’ll be able to adopt a hybrid working pattern and work from home around two days a week. This is a great opportunity to start or build your career in IT support, with plenty of variety, exposure to business-wide projects, and the chance to make a real difference.
This role is more than just a helpdesk job as you’ll be our trusted, main point of contact for colleagues across the firm, solving issues, offering advice, and helping people use technology effectively.
You’ll also have the opportunity to get involved in exciting new projects, such as AI rollouts and hardware upgrades, with strong support and development throughout. There will be lots to get involved with in this role, but examples of what you’ll be working on are:
- Act as the first point of contact for all IT-related queries, providing prompt assistance via our helpdesk ticketing system (Freshdesk)
- Diagnose and resolve hardware and software issues across devices such as desktops, laptops, printers, and mobile devices
- Providing user training and guidance with professionalism and patience
- Assist in integrating and leveraging emerging technologies, such as AI-powered tools, smart apps, and RPA to streamline support workflows and enhance user experience. Learning continuously while receiving tailored support from the team
- Maintain accurate and comprehensive records of IT incidents, resolutions, and interactions to enhance the support process and identify training needs
Due to us being a growing business and the ever-changing nature of technology, there is plenty of scope to develop and progress in this role.
The Team:
You’ll report directly to the Head of IT and be part of our wider IT team, comprising eight supportive and forward-thinking IT, data, and project professionals who work closely together to ensure the wider business is well-supported in all things IT and tech.
The Culture:
Friendly, supportive, caring, inclusive… These are just some of the words that our current colleagues use to describe our culture.
We do our best to make sure we bring our company values to life, and through our employee surveys and engagement groups, we make sure everyone has the chance to have their say and play a part in shaping our culture.
When you join us, you can expect:
- A welcoming environment where everyone feels valued
- Regular team events, networking opportunities, and professional development sessions
- Agile, hybrid working to help you find the best work-life balance
- Wellness programs, mental wellbeing support, and initiatives that prioritise your well-being
The package:
- 27 days’ annual leave, plus bank holidays.
- Pension contributions of 5.3% when you contribute 3.2%
- Annual leave buying scheme
To thrive in this role, you’ll need:
- Great communication and people skills – you’re just as comfortable talking to users as you are troubleshooting tech
- Proactive mindset with a willingness to learn
- A good grasp of Microsoft packages and a technical mindset
- Your own transport and ability to travel to our 5 regional offices as and when needed
Whilst not essential, it would be great if you have:
- A qualification in computing or IT-related subjects
- Experience in an accounting or professional services firm
You’ll thrive in this role if you strike the perfect balance between technical know-how and a friendly, people-first attitude. We’re looking for someone who doesn’t just fix problems, but also helps people feel supported and confident using our systems.
The role involves travel to different BHP offices, so a valid driving licence and access to transport is required. However, if you believe this may be a barrier due to a medical or disability-related reason, we welcome a conversation to discuss possible alternatives.
We welcome applications from all backgrounds and experiences and will provide reasonable accommodations during the hiring process. If there’s anything you need support with, just let us know.
The process:
Our recruitment process typically includes an initial informal chat about the role, followed by more structured face-to-face interviews. We’ll keep you updated in good time at every stage.
If you’re eager to join a firm that values your growth, supports your development, and encourages you to get involved in meaningful projects, then we’d love to hear from you.
Apply now and start your story with BHP.
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General Enquiries
+44 (0) 333 123 7171
The registered office of BHP LLP (registered under number OC416373 in England and Wales) is Albert Works, Sidney Street, Sheffield, S1 4RG
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Investment Advice BHP LLP is not authorised under the Financial Services and Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services to clients because we are members of the Institute of Chartered Accountants in England and Wales. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide.
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1st Line IT Support Technician employer: Bhp Llp.
Contact Detail:
Bhp Llp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician
✨Tip Number 1
Familiarise yourself with the helpdesk ticketing system, particularly Freshdesk, as this will be a key part of your role. Understanding how to navigate and utilise this system effectively can set you apart during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills for common hardware and software issues. Being able to demonstrate your problem-solving abilities in real-time scenarios can greatly impress the interviewers.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you would handle various user queries. The ability to explain technical concepts in a friendly and approachable manner is crucial for this role.
✨Tip Number 4
Research BHP's culture and values, especially their commitment to inclusion and professional development. Being able to align your personal values with theirs during the interview can make a strong impression.
We think you need these skills to ace 1st Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 1st Line IT Support Technician role. Emphasise your communication skills, technical knowledge, and any experience with helpdesk systems or IT support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific projects or values from BHP that resonate with you, and explain how your background makes you a great fit for their team.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft packages and any technical skills you possess. If you have experience with AI tools or troubleshooting hardware/software issues, make sure to include that as well.
Show Your People Skills: Since this role requires great communication and a people-first attitude, provide examples of how you've successfully interacted with users or resolved conflicts in previous roles. This will demonstrate your ability to support colleagues effectively.
How to prepare for a job interview at Bhp Llp.
✨Show Your People Skills
As a 1st Line IT Support Technician, you'll be the first point of contact for users. Make sure to demonstrate your excellent communication skills during the interview. Share examples of how you've effectively helped others with tech issues in the past.
✨Be Proactive and Eager to Learn
BHP values a proactive mindset. During your interview, express your willingness to learn and adapt to new technologies. Mention any relevant experiences where you took the initiative to solve problems or improve processes.
✨Familiarise Yourself with Their Tools
Since BHP uses Freshdesk for their helpdesk ticketing system, it would be beneficial to familiarise yourself with it before the interview. Even if you haven't used it, showing that you've researched their tools will impress the interviewers.
✨Emphasise Your Team Spirit
BHP prides itself on a friendly and inclusive culture. Highlight your ability to work well in a team and how you contribute to a positive work environment. Share stories that showcase your collaborative spirit and support for colleagues.
