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For Companies At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and assist colleagues with tech queries.
- Company: Join BHP, a top-rated business advisory firm known for its supportive culture and commitment to growth.
- Benefits: Enjoy flexible hybrid working, wellness programs, and 27 days of annual leave plus bank holidays.
- Why this job: Be part of exciting projects like AI rollouts while making a real impact in a friendly team.
- Qualifications: Great communication skills, a proactive mindset, and familiarity with Microsoft packages are essential.
- Other info: We welcome applicants from all backgrounds and provide support throughout the hiring process.
The predicted salary is between 20000 - 26000 £ per year.
We love what we do, we’re proud of who we are, and we have fun along the way.
At BHP, we’re more than just a business advisory firm, we’re a team of passionate professionals dedicated to helping our clients and our people to thrive.
With a Rich History And a Forward-thinking Approach, We’re Proud To Be Officially Recognised As a Great Place To Work, And One Of The Best Workplaces In The Industry. Our Commitment To Flexibility, Collaboration, And Continuous Improvement Has Earned Us Numerous Awards, Including
- Best Workplaces for Development
- Best Workplaces for Women
- Best Workplaces for Wellbeing
- Best Workplaces in Financial Services & Insurance
- Employer of the Year
We value inclusion, creating a workplace where everyone belongs and can perform at their best.
The Role
We’re looking for a confident and approachable 1st Line Support specialist to join our IT team in Sheffield. To start with, you’ll be working five days a week in our fantastic office in the centre of Sheffield. Once you’re up to speed in the role, you’ll be able to adopt a hybrid working pattern and work from home around two days a week. This is a great opportunity to start or build your career in IT support, with plenty of variety, exposure to business-wide projects, and the chance to make a real difference.
This role is more than just a helpdesk job as you’ll be our trusted, main point of contact for colleagues across the firm, solving issues, offering advice, and helping people use technology effectively.
Role
You’ll also have the opportunity to get involved in exciting new projects, such as AI rollouts and hardware upgrades, with strong support and development throughout. There will be lots to get involved with in this role, but examples of what you’ll be working on are:
- Act as the first point of contact for all IT-related queries, providing prompt assistance via our helpdesk ticketing system (Freshdesk)
- Diagnose and resolve hardware and software issues across devices such as desktops, laptops, printers, and mobile devices
- Providing user training and guidance with professionalism and patience
- Assist in integrating and leveraging emerging technologies, such as AI-powered tools, smart apps, and RPA to streamline support workflows and enhance user experience. Learning continuously while receiving tailored support from the team
- Maintain accurate and comprehensive records of IT incidents, resolutions, and interactions to enhance the support process and identify training needs
Due to us being a growing business and the ever-changing nature of technology, there is plenty of scope to develop and progress in this role.
The Team
You’ll report directly to the Head of IT and be part of our wider IT team, comprising eight supportive and forward-thinking IT, data, and project professionals who work closely together to ensure the wider business is well-supported in all things IT and tech.
The Culture
Friendly, supportive, caring, inclusive… These are just some of the words that our current colleagues use to describe our culture.
We do our best to make sure we bring our company values to life, and through our employee surveys and engagement groups, we make sure everyone has the chance to have their say and play a part in shaping our culture.
When You Join Us, You Can Expect
- A welcoming environment where everyone feels valued
- Regular team events, networking opportunities, and professional development sessions
- Agile, hybrid working to help you find the best work-life balance
- Wellness programs, mental wellbeing support, and initiatives that prioritise your well-being
The Package
- Salary circa £25k – £26k
- 27 days’ annual leave, plus bank holidays.
- Pension contributions of 5.3% when you contribute 3.2%
- Healthcare cash plan
- Life cover 3 x salary
- Annual leave buying scheme
To Thrive In This Role, You’ll Need
- Great communication and people skills – you’re just as comfortable talking to users as you are troubleshooting tech
- Proactive mindset with a willingness to learn
- A good grasp of Microsoft packages and a technical mindset
- Your own transport and ability to travel to our 5 regional offices as and when needed
Whilst not essential, it would be great if you have:
- A qualification in computing or IT-related subjects
- Experience in an accounting or professional services firm
You’ll thrive in this role if you strike the perfect balance between technical know-how and a friendly, people-first attitude. We’re looking for someone who doesn’t just fix problems, but also helps people feel supported and confident using our systems.
The role involves travel to different BHP offices, so a valid driving licence and access to transport is required. However, if you believe this may be a barrier due to a medical or disability-related reason, we welcome a conversation to discuss possible alternatives.
We welcome applications from all backgrounds and experiences and will provide reasonable accommodations during the hiring process. If there’s anything you need support with, just let us know.
The Process
Our recruitment process typically includes an initial informal chat about the role, followed by more structured face-to-face interviews. We’ll keep you updated in good time at every stage.
If you’re eager to join a firm that values your growth, supports your development, and encourages you to get involved in meaningful projects, then we’d love to hear from you.
Apply now and start your story with BHP.
Send Us Your CV #J-18808-Ljbffr
1st Line IT Support Technician employer: BHP, Chartered Accountants
Contact Detail:
BHP, Chartered Accountants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, especially Freshdesk for ticketing. Having hands-on experience or knowledge about these systems can give you an edge during discussions.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively helped others with tech issues in the past. This role values a friendly, people-first attitude, so be ready to share relevant examples.
✨Tip Number 3
Research BHP's culture and values, as they emphasise inclusion and support. Be prepared to discuss how your personal values align with theirs, which can demonstrate your fit within their team.
✨Tip Number 4
Consider preparing questions about the exciting projects mentioned, like AI rollouts. Showing genuine interest in these initiatives can highlight your proactive mindset and eagerness to learn.
We think you need these skills to ace 1st Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 1st Line IT Support Technician role. Emphasise your communication skills, technical knowledge, and any previous IT support experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific projects or values of BHP that resonate with you, and explain how your background makes you a great fit for their team.
Highlight Soft Skills: Since this role requires strong communication and people skills, be sure to provide examples in your application that demonstrate your ability to interact effectively with users and resolve issues with a friendly approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BHP, Chartered Accountants
✨Show Your People Skills
As a 1st Line IT Support Technician, you'll be the first point of contact for users. Make sure to demonstrate your excellent communication skills and approachability during the interview. Share examples of how you've helped others with tech issues in the past.
✨Familiarise Yourself with Their Tools
Research the tools and systems mentioned in the job description, such as Freshdesk for ticketing. Being knowledgeable about these tools will show your proactive mindset and readiness to hit the ground running.
✨Emphasise Your Willingness to Learn
The role involves continuous learning and adapting to new technologies. Be prepared to discuss how you stay updated with tech trends and your eagerness to learn about AI rollouts and other emerging technologies.
✨Prepare Questions About Company Culture
BHP values a friendly and inclusive culture. Prepare thoughtful questions about their team dynamics and how they support employee well-being. This shows your interest in fitting into their work environment and contributing positively.