BHG Marine is looking for an experienced service manager to organise and oversee service and production of small craft & outboards. The role will ideally suit someone with a marine, technical & management background.
Founded in 1947 BHG Marine has enjoyed a long-standing presence in the boating industry. Now part of the Berthon group, BHG is based on the Lymington River in Lymington Marina. We offer a broad range of craft and services to leisure, commercial & professional clients.
Key Responsibilities:
- Customer contact by phone, email and in person.
- Offer & promote our range of services
- Manage job booking & scheduling of service, repair, maintenance & production.
- Estimating, invoicing, & service record keeping.
- Maintain & support high customer relationship standards.
- Lead & manage the activities of department employees.
- Monitor & ensure our services sold are delivered safely, efficiently & profitably.
- Act as the point of contact for warranty & aftersales.
- Job & production material sourcing.
- Support other departments.
- Support and training provided.
Experience / Skills:
- Proficient in MS Office & ERP software.
- Experience in a customer-facing role.
- Management & organisational skills.
- Interpersonal skills & teamwork.
- Diagnostics & problem solving.
- Marine technical background.
- Small craft fitting.
Job Type:
- 5 days a week.
- Rota of one Saturday in four.
- 33 days holiday per year including bank holidays.
- Company pension.
- Company health insurance.
- Notional dividend bonus scheme.
- Cycle to work scheme.
- Employee discount.
- Free on-site parking.
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