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- Tasks: Provide hands-on IT support and resolve user issues across hardware and software.
- Company: Join a family-run business with a strong heritage in structural steel fabrication.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Work in a vibrant office in Carnwath with a diverse client base.
- Why this job: Be the go-to tech hero and make a real difference in a dynamic industry.
- Qualifications: 3+ years in IT support, strong Microsoft skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
BHC is a family-run business with a proud heritage, having grown since 1992 into one of the UK and Ireland’s leading structural steel fabrication and construction companies. Our continued success is built on our strong values, commitment to innovation, and a genuine investment in our people, facilities, and technology. With a diverse and loyal client base spanning the Agricultural, Commercial, Education, Health, Industrial, and Retail sectors, BHC offers exciting and varied career opportunities in a fast-moving industry.
We’re looking for an experienced IT Support Technician to take ownership of day‑to‑day user support across the business. This is a hands‑on, helpdesk role—ideal for someone confident in handling everything from password resets to trickier application issues, while knowing when to elevate.
Duties of the role include:
- Act as the first point of contact for IT support via phone, email, and in-person.
- Log, prioritise, and resolve support tickets across hardware, software, and access‑related issues.
- Provide 1st and 2nd line support for Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint), and other business‑critical apps.
- Set up and configure desktops, laptops, mobile devices, and user accounts (Active Directory and Microsoft 365).
- Support basic networking issues (Wi‑Fi, VPN, IP, DNS) and peripheral hardware (printers, scanners).
- Manage starters/leavers process including kit set‑up and account provisioning.
- Maintain accurate ticket records, asset tracking, and user documentation.
- Liaise with external suppliers and escalate complex issues when required.
- Assist with minor IT tasks such as patch coordination, audits, and scheduled maintenance.
Qualifications:
- 3+ years in a 1st and/or 2nd line IT support role.
- Strong experience supporting Microsoft environments (Windows 10/11, Microsoft 365).
- Confident managing user accounts and permissions in Active Directory.
- Solid troubleshooting ability across hardware, software, and connectivity issues.
- Excellent communication and customer service skills—able to explain solutions to non-technical users.
- Good organisational and documentation habits.
- Dependable, proactive, and able to work with minimal supervision.
Desirable (but not mandatory):
- Knowledge of Virtual Machines.
- Experience with Management Tools (e.g. ManageEngine).
- Experience with Group Policy Management.
This role is based at our offices in Carnwath, South Lanarkshire, and is a full‑time office‑based role.
IT Support Technician (1st & 2nd Line) in Carnwath employer: BHC Ltd
Contact Detail:
BHC Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (1st & 2nd Line) in Carnwath
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on BHC. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves a lot of hands-on support, brush up on common IT issues and solutions. Being able to demonstrate your problem-solving abilities during the interview will definitely give you an edge.
✨Tip Number 3
Show off your communication skills! As you'll be dealing with non-technical users, practice explaining complex IT concepts in simple terms. This will highlight your customer service skills and make you stand out as a candidate who can bridge the gap between tech and users.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of getting noticed. Plus, it’s super easy to do—just follow the prompts and let us see what you've got!
We think you need these skills to ace IT Support Technician (1st & 2nd Line) in Carnwath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows 10/11 and Microsoft 365, to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your background aligns with our values. Share specific examples of how you've tackled user issues in the past—this will help us see your problem-solving skills in action.
Show Off Your Communication Skills: Since this role involves helping non-technical users, make sure your application showcases your ability to explain complex concepts simply. We want to see that you can communicate effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at BHC Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience and confidence in dealing with user issues.
✨Show Off Your Communication Skills
Since you'll be explaining tech solutions to non-technical users, practice how you can simplify complex concepts. Think of examples where you've successfully communicated a solution to someone who wasn't tech-savvy—this will highlight your customer service skills.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage support tickets and documentation. Bring examples of how you've kept track of issues and resolutions in previous roles, as this will show that you're dependable and proactive in your approach.
✨Be Ready for Real-World Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a specific IT issue or prioritise multiple support requests. Think through your problem-solving process and be ready to share your thought process clearly.