At a Glance
- Tasks: Be the friendly face of our practice, handling calls and booking appointments.
- Company: Join a supportive NHS GP practice dedicated to excellent patient care.
- Benefits: Enjoy ongoing training, a positive work environment, and career growth opportunities.
- Other info: Work in a fast-paced, team-oriented environment where your contributions matter.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Good education, basic IT skills, and customer service experience preferred.
The predicted salary is between 30000 - 42000 £ per year.
We are a friendly, supportive NHS GP practice committed to delivering excellent patient care. As the first point of contact for our community, our reception team plays a vital role in shaping the patient experience. We are now looking for a warm, enthusiastic and motivated Receptionist / Patient Services Advisor to join our team.
Main duties of the job
- Handling incoming telephone calls and patient enquiries
- Providing a welcoming, professional first point of contact
- Booking appointments and managing patient requests
- Supporting patients with empathy, patience and clear communication
- Using clinical systems (full training provided)
- Working closely with the wider practice team to keep the day running smoothly
- Maintaining confidentiality and following practice policies
About us
Bharani Medical Centre is a welcoming, patient-focused NHS GP practice serving a diverse community in Slough. We are known for our friendly atmosphere, supportive culture and commitment to delivering high-quality primary care. Our team includes GPs, nurses, HCAs, pharmacists, care coordinators and a brilliant reception team who work closely together to provide a smooth, efficient service for our patients.
We take pride in creating a workplace where people feel valued, respected and supported. The environment is fast-paced but positive, and teamwork is at the heart of everything we do. Our reception and patient services team play a vital role as the first point of contact, and we invest in training, development and day-to-day support to help staff grow in confidence and skills.
We use modern systems and digital tools to make work easier and to improve patient access. Staff benefit from ongoing training, clear processes, and a leadership team that is approachable and genuinely invested in staff wellbeing.
If you’re looking for a friendly, progressive practice where your contribution truly matters, Bharani Medical Centre is a great place to build your career.
Job responsibilities
- Handling incoming telephone calls and patient enquiries
- Providing a welcoming professional first point of contact
- Booking appointments and managing patient requests
- Supporting patients with empathy, patience and clear communication
- Using clinical systems (full training provided)
- Working closely with the wider practice team to ensure smooth daily operations
- Maintaining confidentiality and following practice policies
Person Specification
Qualifications
- Good standard of general education (e.g., GCSEs or equivalent).
- Good written and spoken English.
- Basic IT skills and confidence using computers.
- Training or certificates in reception, call handling, or healthcare administration.
- NVQ Level 2/3 in Customer Service or Business Administration.
Experience
- Experience in a customer-facing or administrative role e.g., reception, call handling, hospitality, retail, care.
- Experience managing phone enquiries and dealing with the public.
- Ability to use computer systems and learn new software.
- Experience working in a GP practice or healthcare setting.
- Experience using clinical systems such as EMIS SystmOne.
- Experience handling confidential information.
- Experience working in a busy, high-pressure environment.
Skills, Abilities & Personal Qualities
- Excellent communication and interpersonal skills.
- Warm, friendly, patient-focused approach.
- Ability to remain calm and polite under pressure.
- Strong organisational skills and attention to detail.
- Ability to prioritise and manage a busy workload.
- Team player with a positive proactive can-do attitude.
- Reliable, punctual and professional.
- Commitment to learning and improving.
- Ability to follow procedures accurately and maintain confidentiality.
GP Receptionist in Slough employer: Bharani Medical Centre
Bharani Medical Centre is an exceptional employer, offering a supportive and friendly work environment in the heart of Slough. Our commitment to staff development ensures that you receive ongoing training and support, allowing you to grow your skills while making a meaningful impact on patient care. Join our dedicated team where your contributions are valued, and experience the satisfaction of working in a fast-paced yet positive atmosphere focused on teamwork and community service.
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist in Slough
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Bharani Medical Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Bharani Medical Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Bharani Medical Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace GP Receptionist in Slough
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Bharani Medical Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Bharani Medical Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Bharani Medical Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Bharani Medical Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Bharani Medical Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Bharani Medical Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
