Warehouse Efficiency Manager in West Drayton

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team.

Our Mission
To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision
To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

The Opportunity
The Warehouse Optimisation & Product Manager is responsible for driving operational excellence through process improvement, data-led decision-making, and the implementation of innovative warehouse technologies (e.g., WMS, automation, analytics platforms). This hybrid role combines operational efficiency with product ownership - ensuring warehouse workflows, systems, and teams operate at peak performance to achieve business goals. The position plays a key role in maintaining B&H’s industry-leading warehouse service offering across our global network, delivering measurable value and exceptional results for our clients.

Location: B&H Worldwide office, London
Line Manager: VP of Global Operations
Working Pattern: 40 hours per week, Monday to Friday

Key Role Accountabilities

• Operational Efficiency
  Analyse current warehouse processes (receiving, picking, packing, shipping, inventory control) to identify inefficiencies and bottlenecks. Develop and implement strategies to improve throughput, accuracy, and cost-effectiveness. Lead continuous improvement initiatives using Lean, Six Sigma, or Kaizen methodologies. Establish, monitor, and refine KPIs such as order accuracy, pick rate, fulfilment time, and space utilisation. Standardise operational best practices and SOPs across all warehouse locations. Develop slotting and storage strategies in conjunction with the use of storage media to maximise storage density and operational efficiency.
• Warehouse Management Systems and Technology
  Own the roadmap, implementation, and optimisation of warehouse management and automation systems (WMS, ERP integrations, dashboards, robotics). Collaborate with internal IT and external vendors to design scalable, efficient, and tailored technology solutions. Gather and translate operational feedback into actionable system improvements and feature development. Lead system testing, training, and change-management activities to ensure smooth adoption and measurable ROI. Maintain strong knowledge of WMS platforms (e.g., SAP, Oracle, Manhattan) and inventory control systems. Leverage digital tools to improve processes, reporting, and customer service. Deliver short-term warehouse solutions tailored to aviation customers.
• Data & Reporting
  Establish, monitor, and refine KPIs (e.g., order accuracy, pick rate, fulfilment time, space utilisation). Design and maintain analytics dashboards and reports to monitor performance against key metrics. Conduct root-cause and trend analyses to identify operational risks and opportunities. Deliver regular insights and recommendations to leadership, enabling strategic decision-making and continuous optimisation.
• Customer
  Partner with Customer Solutions Teams to deliver comprehensive and compelling RFQ responses. Translate customer requirements into tailored operational and technology-based solutions. Collaborate with IT to integrate customer-driven technology initiatives. Attend Customer QBRs to present performance data, discuss continuous improvement initiatives, and identify cost-saving opportunities. Drive new business and warehouse utilisation. Partner with cross-functional teams (Customer Solutions, Operations, Transport, and IT) to align on efficiency and technology goals. Lead workshops and training sessions to embed a culture of continuous improvement within warehouse teams. Act as the bridge between warehouse operations, technology, and product development. Mentor and develop staff in the use of analytics and data-driven decision-making. Manage warehouse teams, including supervisors and shift leaders, ensuring alignment with operational standards. Drive standardisation of processes and best practices across multiple international sites. Promote strong communication, engagement, and team performance.

Your Experience
Bachelor’s degree in Supply Chain Management, Operations, Engineering, or a related field. Minimum 5 years’ experience in warehouse operations, logistics, or supply chain management. Proven success in process improvement and/or warehouse systems management. Track record of implementing automation, WMS, or efficiency-driven technologies. Proficiency in data analytics tools and project management methodologies. Strong analytical and problem-solving skills with a data-driven mindset. In-depth understanding of warehouse workflows, logistics, and operational optimisation. Hands-on experience with WMS, ERP, and business intelligence tools (e.g., Power BI, Tableau). Excellent communication, stakeholder engagement, and presentation skills. Ability to lead cross-functional projects across technical and non-technical teams. Knowledge of Lean, Six Sigma, or related continuous improvement frameworks (certification preferred). Certifications in APICS (e.g., CPIM, CSCP). Strong project and change management experience (Agile, PMP, or Prince2 desirable). Flexible and adaptable with the ability to travel globally if required.

What We Offer:
Generous holiday with 25 days per year, plus UK public holidays and an additional day for your birthday. Contributory pension scheme, private health insurance and life assurance. Employee Assistance Programme. Free on-site parking. Opportunity to grow expertise through ongoing coaching, training and development sessions. B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact hr@bhworldwide.com.