Inventory Manager in West Drayton

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards.

Our Mission: To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision: To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

The Opportunity: We are seeking an experienced Inventory Manager to lead and optimise warehouse inventory operations, ensuring the efficient, compliant, and accurate handling of all goods entering and leaving the business. This role plays a key part in delivering excellent customer service, maintaining regulatory compliance, and driving operational performance.

Location: UK – LHR

Line Manager: Head of Operations

Working Pattern: Full time

Key Role Accountabilities

• Operational Management: Oversee all daily warehouse operations: goods-in, storage, picking, packing, and dispatch. Ensure on-time, accurate order fulfilment and stock integrity. Manage warehouse space, layout, and workflow for maximum efficiency. Identify inefficiencies and implement process improvements across all warehouse activities. Redesign warehouse layout, bin locations, and material flow to improve productivity. Introduce and maintain Lean / 5S / best-practice warehouse standards. Reduce errors, waste, damage, and unnecessary movement. Drive measurable improvements in KPIs such as picking speed, accuracy, and dispatch times.
• Inventory & Systems Control: Improve inventory accuracy through cycle counts and stock control procedures. Use WMS/ERP systems to track performance and identify improvement areas. Serve as a SME in FirstTRAC. Implement barcode scanning, labelling, or system enhancements where required. Lead, train, and motivate warehouse staff to achieve performance targets. Introduce KPI boards and performance monitoring. Develop a culture of accountability, safety, and continuous improvement. Drive employee engagement and team cohesion. Prepare shift schedules and manage manpower allocation during peak operations. Conduct performance evaluations and provide ongoing coaching and mentorship. Manage HR challenges and support the team in resolution management (with support from the Head of Operations and HR team). Ensure team members receive the communication and instructions needed to act in accordance with policies and procedures.
• Cost & Performance Management: Reduce operational costs through smarter planning, storage, and labour management. Improve productivity while reducing overtime and inefficiencies. Use data driven solutions to model labour needs and solutions in the warehouse. Report on KPIs and improvement progress to senior management.
• Health & Safety and Compliance: Ensure a safe working environment and full compliance with H&S regulations. Reduce incidents through improved practices and staff training. Ensure team members meet all Statutory Requirements for the aviation industry, working in compliance with AEO regulations and procedures for the warehouse operations. Responsible for reporting any customer or other complaints and/or failures to line manager, raising CARs and managing through to agreed resolution, including implementing any actions plans.
• Training and Development: Work with the Head of Operations to ensure the team is designed optimally, ensuring sufficient organisational depth, span of control with succession/talent planning. Ensure that the team are fully aware of and compliant with all Company policies and procedures. Ensure that all team members continually receive training, including refresher, and that future developmental training programmes are identified and implemented as appropriate. Ensure all team members complete mandated training as required, and identify future developmental training programmes and implement as appropriate. Ensure all team members are trained and follow requirements under ISO 9001 AS9120B.

Key Performance Indicators (KPIs): Success in this role will be measured by improvements in: Picking & packing efficiency, Inventory accuracy, Dispatch times, Reduction in stock damage, Labour productivity, Health & safety record, Reduction in operational costs.

About You: We are looking for someone who: Questions inefficient processes and fixes them, Takes ownership of problems and delivers solutions, Is data-driven and improvement-focused, Leads by example and develops their team, Can show real examples of improvements they have delivered.

Your Experience: Proven experience in Warehouse management/supervisory leadership roles, ideally gained within logistics/air freight industry. Demonstrated experience in warehouse layout and design, including storage media selection and SKU slotting. Demonstrated history of implementing process improvements. Strong knowledge of warehouse layout optimization and stock control. Experience with WMS/ERP systems and barcode scanning. Ability to lead teams and improve performance through structure and KPIs. Knowledge of Lean, 5S, or continuous improvement practices. Strong problem-solving and analytical skills. Proven communication skills, both written and verbal. Comfortable working in a fast-moving environment with the ability to work under pressure to meet defined deadlines. Have working knowledge of IT, with the ability to use MS Office (Word and Excel). Have a full 5 year checkable work/background history and a clean criminal record. Lean/Six Sigma training as well as forklift licence and Dangerous Goods awareness desirable.

What We Offer: Paid holiday, plus UK public holidays and an additional day for your birthday. Contributory pension scheme and life assurance. Employee Assistance Programme. Free on-site parking. Opportunity to grow expertise through ongoing coaching, training and development sessions.

Equal Opportunity Employer: B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact hr@bhworldwide.com.