Group Trade Compliance & Quality Manager in West Drayton

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry.

Our Mission To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

The Opportunity This is a group functional role that is responsible for assisting all aspects of trade compliance and quality. The role-holder will support our global operating entities to drive a compliant, qualitative and service-oriented approach which will underpin B&H’s ambitious growth plans and Best in Class service. This includes assisting in maintaining and extending our EN 9120:2018 / ISO 9001:2015 certification.

Line Manager: Group Head of Trade Compliance & QHSE

Location: London, UK

Conditions: Full Time (Monday to Friday)

Key Role Accountabilities

• Support the team to ensure that each region meets all local and international regulations relating to trade compliance.
• Liaising with the appropriate regulatory bodies in each region.
• Including control and oversight of all Trade Compliance subjects, such as:

• Import and Export Customs Entries
• Warnings, Fines and Penalties
• Internal Audits
• External audits and communication with the relevant regulatory bodies
• Denied Party Screening
• KYC Forms
• Powers of Attorney

• Commodity Codes
• Dangerous Goods
• Imports and Exports
• Incoterms
• Export Licences
• Customs Schemes

Quality

• QMS (EN 9120:2018): Assisting with a consistent approach to QMS and its deployment. This includes the documentation of policy and key procedures.
• Auditing: Assisting with all audit activity, including but not limited to:

• Internal Accreditations with external accreditation bodies: ISO9001, AS09120
• Internal Audits with each region
• External Customer Audits – including audits conducted by customers and by external bodies (Example – ASA100 Audits)

Business Continuity

• Assist with any activity relating to our business continuity program, including but not limited to emergency response plans and crisis management tests.

CARS (Corrective Action Reports)

• Support the team with CAR processes, training and KPIs.

Culture

• Embed a culture throughout the organisation where compliance and quality is central to everything we do.
• Lead on internal training initiatives that focus on driving a customer first ethos.

Process Improvement

• Effectively communicate on performance to the senior management team, identifying areas of success and potential improvement.
• Drive an operational process excellence mindset across the operations team where process optimisation, continual improvement and productivity are vital.
• Overall responsibility for new processes and changes to existing process designs in line with group methodology.
• Reduce the cost to serve whilst increasing scale/capacity.

Health and Safety

• Assist with ad-hoc health and safety tasks as and when required to ensure the company is safe and compliant to all relevant regulations.

Your Experience

• Proven experience in a customer-facing, fast-paced environment, ideally with Operational leadership within logistics / air freight industry.
• Natural influencer with the ability to connect with all levels of the business.
• Experience in working in trade compliance / audit environments.
• Excellent skills in building relationships and developing partnerships across multiple stakeholders and with customers.
• Be an excellent communicator with the ability to confidently and credibly engage with employees, customers and other external partners and not afraid to ask for information, when required.
• Self-starter and ability to challenge the status quo.
• Excellent time management skills with the ability to work without continuous supervision and close attention to detail.
• Excellent IT skills, including Microsoft Office suite and project management, with the ability to produce presentations, analyse and report on data and make recommendations.
• Be flexible and have a hands-on approach with the ability to take ownership of queries and see them through to completion.
• Highly organised, with the ability to prioritise and manage multiple tasks simultaneously and meet deadlines.
• Proven record of being responsive and innovative.
• Have the ability to work under pressure in fast paced changing environment.
• Advanced problem-solving skills.
• Able to operate at both strategic as well as at a tactical / day to day level.
• Strong analytical skills to be able to assess complex data quickly and propose solutions to satisfy both the customer and B&H’s objectives.

What We Offer

• Contributory pension scheme, private health insurance and life assurance.
• Employee Assistance Programme.
• Free on-site parking.
• Opportunity to grow expertise through ongoing coaching, training and development sessions.

B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact hr@bhworldwide.com.