At a Glance
- Tasks: Coordinate import/export shipments, ensuring excellent customer service and compliance with regulations.
- Company: Join B&H Worldwide, a top-rated global aerospace logistics company.
- Benefits: Competitive salary, healthcare plan, extra holidays, and ongoing training opportunities.
- Other info: Enjoy a 4 on 4 off shift pattern and a supportive work environment.
- Why this job: Be part of an award-winning team and make a real impact in logistics.
- Qualifications: Strong organisational skills and understanding of UK customs law required.
The predicted salary is between 30000 - 40000 £ per year.
No Agencies Please
About B&H Worldwide
The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards.
Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry.
Our Mission
To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.
Our Vision
To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.
The Opportunity
The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Location: Heathrow, UK
Line Manager: UK Operations Manager
Working Pattern: 4 days on / 4 days off shift pattern, 0700 to 1900
Key Role Accountabilities
- Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
- Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
- Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
- Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
- Ensure compliance with all statutory aviation requirements, health and safety policies, and B&H Worldwide’s Quality Management System.
- Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
Your Experience
We are looking for someone who:
- Thrives in a fast-paced, customer-driven environment.
- Has strong organisational, communication, and problem-solving skills.
- Demonstrates a solid understanding of UK customs law and procedures.
- Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
- Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
- Ideally has Dangerous Goods compliance certification.
- Can work independently, using their initiative to assess data and propose solutions.
What We Offer:
- Competitive salary package
- Healthcare Cash Plan, including dental and vision
- Incremental holidays based on length of service, with an additional day off for your birthday
- Contributory pension scheme
- Life assurance
- Employee Assistance Programme
- Free on-site parking
- Opportunity to grow expertise through ongoing coaching, training and development sessions
B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact [email protected]
Operations Coordinator (Import / Export) 4 on 4 off employer: B&H Worldwide
B&H Worldwide is an exceptional employer, recognised as the world’s Best in Class Global Aerospace Logistics Company. Located at Heathrow, UK, we offer a dynamic work culture that prioritises employee growth through ongoing training and development, alongside a competitive salary package and comprehensive benefits including a healthcare cash plan and incremental holidays. Join our passionate team and enjoy a rewarding career in a supportive environment that values your contributions and fosters innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator (Import / Export) 4 on 4 off
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings at B&H Worldwide.
✨Tip Number 2
Prepare for interviews by researching B&H Worldwide and understanding their mission and values. Tailor your answers to show how you align with their vision of being a leader in global aerospace logistics.
✨Tip Number 3
Practice your customer service skills! Since the Operations Coordinator role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at B&H Worldwide. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Operations Coordinator (Import / Export) 4 on 4 off
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience with import/export processes and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background aligns with our mission at B&H Worldwide. Keep it engaging and personal – we love to see your personality!
Showcase Your Customer Service Skills:Since excellent customer service is key for this role, make sure to include examples of how you've provided outstanding support in previous positions. We want to know how you handle inquiries and ensure customer satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at B&H Worldwide
✨Know Your Customs Inside Out
Make sure you brush up on UK customs law and procedures before the interview. Being able to discuss specific regulations and how they apply to the role will show that you're not just interested, but knowledgeable about the industry.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed documentation and logistics in previous roles. Highlighting your organisational skills with real-life scenarios will demonstrate your ability to handle the import/export processes effectively.
✨Customer Service is Key
Since this role involves providing excellent customer service, think of instances where you've gone above and beyond for a customer. Be ready to share these stories to illustrate your commitment to customer satisfaction.
✨Familiarise Yourself with Cargowise
If you have experience with Cargowise, be prepared to discuss it in detail. If not, do some research on the software and its functionalities. Showing that you're proactive about learning can set you apart from other candidates.
