At a Glance
- Tasks: Coordinate import/export shipments, ensuring excellent customer service and compliance.
- Company: Join B&H Worldwide, a top global aerospace logistics company.
- Benefits: Competitive salary, healthcare plan, extra holidays, and ongoing training.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of an award-winning team and grow your career in logistics.
- Qualifications: Strong organisational skills and understanding of UK customs law required.
The predicted salary is between 30000 - 40000 £ per year.
About B&H Worldwide
The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry.
Our Mission
To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.
Our Vision
To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.
The Opportunity
The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Location: Heathrow, UK
Line Manager: UK Operations Manager
Working Pattern: Monday to Friday 12:00 - 21:00
Key Role Accountabilities
- Handle import/export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
- Manage all documentation for import/export activities, including customs entries and delivery instructions, in line with compliance requirements.
- Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
- Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
- Ensure compliance with all statutory aviation requirements, health and safety policies, and B&H Worldwide’s Quality Management System.
- Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
Your Experience
We are looking for someone who:
- Thrives in a fast-paced, customer-driven environment.
- Has strong organisational, communication, and problem-solving skills.
- Demonstrates a solid understanding of UK customs law and procedures.
- Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
- Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
- Ideally has Dangerous Goods compliance certification.
- Can work independently, using their initiative to assess data and propose solutions.
What We Offer:
- Competitive salary package
- Healthcare Cash Plan, including dental and vision
- Incremental holidays based on length of service, with an additional day off for your birthday
- Contributory pension scheme
- Life assurance
- Employee Assistance Programme
- Free on-site parking
- Opportunity to grow expertise through ongoing coaching, training and development sessions
B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact [email protected]
Operations Coordinator (Export) employer: B&H Worldwide
B&H Worldwide is an exceptional employer, recognised as the world's Best in Class Global Aerospace Logistics Company, offering a rewarding and empowering work environment at Heathrow. Employees benefit from competitive salaries, a comprehensive healthcare cash plan, incremental holidays, and opportunities for professional growth through ongoing training and development. Join a passionate team dedicated to excellence in logistics, where your contributions are valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator (Export)
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace logistics field, especially those at B&H Worldwide. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching B&H Worldwide's values and mission. Show us how your skills align with our goals, especially in customer service and compliance. We love candidates who are passionate about what we do!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to tackle challenges in logistics or customer service. We want to see how you handle pressure and find solutions on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our award-winning team.
We think you need these skills to ace Operations Coordinator (Export)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience with import/export processes and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background aligns with our mission at B&H Worldwide. Keep it engaging and personal – we love to see your personality!
Showcase Your Customer Service Skills:Since excellent customer service is key for this role, make sure to include examples of how you've provided outstanding support in previous positions. We want to know how you handle inquiries and ensure customer satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at B&H Worldwide
✨Know Your Customs Inside Out
Since the role involves a solid understanding of UK customs law and procedures, make sure you brush up on this area. Familiarise yourself with common customs documentation and regulations, as well as any recent changes in legislation that might affect the logistics industry.
✨Showcase Your Customer Service Skills
As an Operations Coordinator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to thrive in a fast-paced, customer-driven environment.
✨Get Comfortable with Cargowise
If you have experience with Cargowise, be ready to discuss it in detail. If not, take some time to learn the basics. Understanding how to use this software can set you apart from other candidates and show your initiative to learn.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific situations where you had to assess data and propose solutions. Practising these scenarios will help you articulate your thought process clearly during the interview.
