At a Glance
- Tasks: Coordinate import/export processes and ensure excellent customer service in a fast-paced environment.
- Company: Join B&H Worldwide, the leading global aerospace logistics company.
- Benefits: Enjoy competitive salary, healthcare plan, extra holidays, and ongoing training opportunities.
- Other info: Flexible 4 on 4 off shift pattern with great career growth potential.
- Why this job: Be part of an award-winning team and make a real impact in logistics.
- Qualifications: Strong organisational skills and understanding of UK customs law required.
The predicted salary is between 30000 - 40000 £ per year.
About B&H Worldwide
The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry.
Our Mission
To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.
Our Vision
To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.
The Opportunity
The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Location: Heathrow, UK
Line Manager: UK Operations Manager
Working Pattern: 4 days on / 4 days off shift pattern, 0700 to 1900
Key Role Accountabilities
- Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
- Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
- Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
- Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
- Ensure compliance with all statutory aviation requirements, health and safety policies, and B&H Worldwide’s Quality Management System.
- Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
Your Experience
- Thrives in a fast-paced, customer-driven environment.
- Has strong organisational, communication, and problem-solving skills.
- Demonstrates a solid understanding of UK customs law and procedures.
- Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
- Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
- Ideally has Dangerous Goods compliance certification.
- Can work independently, using their initiative to assess data and propose solutions.
What We Offer:
- Competitive salary package
- Healthcare Cash Plan, including dental and vision
- Incremental holidays based on length of service, with an additional day off for your birthday
- Contributory pension scheme
- Life assurance
- Employee Assistance Programme
- Free on-site parking
- Opportunity to grow expertise through ongoing coaching, training and development sessions
B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact [email protected]
Operations Coordinator (Export) 4 on 4 off employer: B&H Worldwide
B&H Worldwide is an exceptional employer, recognised as the world’s Best in Class Global Aerospace Logistics Company, offering a rewarding and empowering work environment at Heathrow. Employees benefit from competitive salaries, a comprehensive healthcare cash plan, incremental holidays, and opportunities for professional growth through ongoing training and development. With a strong commitment to inclusivity and employee well-being, B&H Worldwide fosters a culture of excellence and support, making it an ideal place for those seeking meaningful and fulfilling careers in logistics.
