At a Glance
- Tasks: Coordinate shipments from start to finish, ensuring top-notch customer service.
- Company: Join B&H Worldwide, the leading name in global aerospace logistics.
- Benefits: Enjoy a competitive salary, healthcare plan, and extra holiday for your birthday.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of an award-winning team and make a real impact in logistics.
- Qualifications: Strong organisational skills and knowledge of UK customs law are essential.
The predicted salary is between 36000 - 60000 £ per year.
About B&H Worldwide
The Global Institute of Logistics has named B&H Worldwide as the world's Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry.
Our Mission
To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.
The Opportunity
The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Location: Heathrow, UK
Line Manager: UK Operations Manager
Working Pattern: Monday to Friday
Key Role Accountabilities:
- Handle import/export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
- Manage all documentation for import/export activities, including customs entries and delivery instructions, in line with compliance requirements.
- Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
- Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
- Ensure compliance with all statutory aviation requirements, health and safety policies, and B&H Worldwide's Quality Management System.
- Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
Your Experience:
We are looking for someone who:
- Thrives in a fast-paced, customer-driven environment.
- Has strong organisational, communication, and problem-solving skills.
- Demonstrates a solid understanding of UK customs law and procedures.
- Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
- Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
- Ideally has Dangerous Goods compliance certification.
- Can work independently, using their initiative to assess data and propose solutions.
What We Offer:
- Competitive salary package
- Healthcare Cash Plan, including dental and vision
- Incremental holidays based on length of service, with an additional day off for your birthday
- Contributory pension scheme
- Life assurance
- Employee Assistance Programme
- Free on-site parking
- Opportunity to grow expertise through ongoing coaching, training and development sessions
B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact.
Operations Coordinator employer: B&H Worldwide
B&H Worldwide is an exceptional employer, recognised as the world's Best in Class Global Aerospace Logistics Company, offering a rewarding and empowering work environment at our Harmondsworth office near Heathrow. Employees benefit from competitive salaries, generous holiday allowances, and opportunities for professional growth through ongoing training and development, all while being part of a collaborative team that values accuracy and strong relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at B&H Worldwide. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching B&H Worldwide's values and mission. Show us how your skills align with our vision of being the most respected leader in global aerospace logistics.
✨Tip Number 3
Practice your customer service skills! Since the Operations Coordinator role is all about excellent service, think of examples where you've gone above and beyond for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our award-winning team.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience with import/export processes and any relevant customs knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how you can contribute to our mission at B&H Worldwide. Keep it concise but impactful – we love a good story!
Show Off Your Customer Service Skills:Since customer service is key in this role, make sure to include examples of how you've provided excellent service in the past. We want to know how you handle inquiries and ensure customer satisfaction!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at B&H Worldwide
✨Know Your Stuff
Make sure you brush up on UK customs law and procedures, as well as the specifics of the import/export processes. Familiarise yourself with Cargowise if you can, as it’s a preferred tool for the role. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since the role involves providing excellent customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle inquiries and track shipments, as this will demonstrate your commitment to customer satisfaction.
✨Be Organised and Detail-Oriented
The Operations Coordinator role requires strong organisational skills. Prepare to talk about how you manage documentation and ensure compliance with regulations. Bring up any systems or methods you use to keep track of important details, as this will highlight your ability to stay on top of tasks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in logistics, or how success is measured in the role. This shows your genuine interest in the company and helps you determine if it’s the right fit for you.
