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For Companies At a Glance
- Tasks: Manage import/export processes and ensure excellent customer service in a fast-paced environment.
- Company: Join B&H Worldwide, the leading name in global aerospace logistics.
- Benefits: Competitive salary, healthcare plan, incremental holidays, and ongoing training opportunities.
- Why this job: Be part of an award-winning team and make a real impact in logistics.
- Qualifications: Strong organisational skills and understanding of UK customs law required.
- Other info: Enjoy a supportive and inclusive workplace with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
About B&H Worldwide
The Global Institute of Logistics has named B&H Worldwide as the world's Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry.
Our Mission
To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.
Our Vision
To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.
Opportunity
The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Location: Heathrow, UK
Line Manager: UK Operations Manager
Working Pattern: Monday to Friday 0900 - 1800
Key Role Accountabilities
- Handle import/export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
- Manage all documentation for import/export activities, including customs entries and delivery instructions, in line with compliance requirements.
- Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
- Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
- Ensure compliance with all statutory aviation requirements, health and safety policies, and B&H Worldwide's Quality Management System.
- Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
Your Experience
- Thrives in a fast-paced, customer-driven environment.
- Has strong organisational, communication, and problem-solving skills.
- Demonstrates a solid understanding of UK customs law and procedures.
- Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
- Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
- Ideally has Dangerous Goods compliance certification.
- Can work independently, using their initiative to assess data and propose solutions.
What We Offer
- Competitive salary package
- Healthcare Cash Plan, including dental and vision
- Incremental holidays based on length of service, with an additional day off for your birthday
- Contributory pension scheme
- Life assurance
- Employee Assistance Programme
- Free on-site parking
- Opportunity to grow expertise through ongoing coaching, training and development sessions
Equal Opportunity
B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact.
Operations Coordinator (Import) in London employer: B&H Worldwide
Contact Detail:
B&H Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator (Import) in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at B&H Worldwide. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research B&H Worldwide’s mission and values, and think about how your skills align with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions related to operations and customer service, and don’t forget to highlight your experience with customs regulations and Cargowise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the B&H Worldwide team. Don’t miss out on this opportunity!
We think you need these skills to ace Operations Coordinator (Import) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience with import/export processes and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background aligns with our mission at B&H Worldwide. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Customer Service Skills: Since excellent customer service is key for this role, make sure to include examples of how you've provided top-notch support in previous positions. We love to see candidates who understand the importance of keeping customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at B&H Worldwide
✨Know Your Customs Inside Out
Make sure you brush up on UK customs law and procedures before the interview. Being able to discuss specific regulations and how they apply to the role will show that you're serious about the position and understand the complexities of the import process.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed documentation or handled multiple tasks simultaneously. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for the Operations Coordinator role.
✨Customer Service is Key
Be ready to talk about how you've provided excellent customer service in previous roles. Think of specific instances where you resolved issues or went above and beyond for a client, as this aligns perfectly with B&H Worldwide's mission to support customers effectively.
✨Familiarise Yourself with Cargowise
If you have experience with Cargowise, be prepared to discuss it in detail. If not, do some research on the software and its functionalities. Showing that you're proactive about learning can set you apart from other candidates.
