At a Glance
- Tasks: Coordinate import/export shipments, ensuring excellent customer service and compliance with regulations.
- Company: B&H Worldwide, a leader in logistics with a focus on inclusivity.
- Benefits: Competitive salary, healthcare plan, extra holidays, and ongoing training opportunities.
- Other info: Enjoy a 4 on 4 off shift pattern with opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in the fast-paced logistics industry.
- Qualifications: Strong organisational skills, knowledge of UK customs law, and experience with Cargowise preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Location: Heathrow, UK
Line Manager: UK Operations Manager
Working Pattern: 4 days on / 4 days off shift pattern, 0700 to 1900
Key Role Accountabilities:
- Handle import/export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
- Manage all documentation for import/export activities, including customs entries and delivery instructions, in line with compliance requirements.
- Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
- Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
- Ensure compliance with all statutory aviation requirements, health and safety policies, and B&H Worldwide’s Quality Management System.
- Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
Your Experience:
- Thrives in a fast-paced, customer-driven environment.
- Has strong organisational, communication, and problem-solving skills.
- Demonstrates a solid understanding of UK customs law and procedures.
- Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
- Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
- Ideally has Dangerous Goods compliance certification.
- Can work independently, using their initiative to assess data and propose solutions.
What We Offer:
- Competitive salary package
- Healthcare Cash Plan, including dental and vision
- Incremental holidays based on length of service, with an additional day off for your birthday
- Contributory pension scheme
- Life assurance
- Employee Assistance Programme
- Free on-site parking
- Opportunity to grow expertise through ongoing coaching, training and development sessions
B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process, please contact hr@bhworldwide.com.
Operations Coordinator (Export) 4 on 4 off employer: B&H Worldwide (Holdings) Limited
B&H Worldwide is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets opportunity. With a strong focus on employee development and a culture that values collaboration and customer-centricity, you will have the chance to grow your career while making a meaningful impact in the aerospace logistics sector. The company also provides competitive benefits and encourages a healthy work-life balance, making it an attractive place for ambitious sales professionals.
Contact Details:
B&H Worldwide (Holdings) Limited Recruitment Team
