Community Manager in Ashford

Position Summary

The Community Manager is responsible for the oversight of successful day‑to‑day operations (financial, administrative, sales, marketing and maintenance) of the community while ensuring company standards are achieved and excellent customer service is delivered.

Exhibits strong commitment to the service needs of the internal and external customer.

Represents the company in a professional and courteous manner.

Essential Job Functions

• Regularly inspect the property to ensure company standards are met, take appropriate action to establish property compliance with safety, industry, and city/state/federal regulations to ensure safe and stable operation of the property at all times, identify areas of improvement and offer suggestions to improve the efficiency, productivity and profitability of the property.
• Gather, analyze and interpret current market and economic trends that may impact the property and implement marketing and leasing strategies to achieve occupancy and revenue goals.
• Monitor and analyze traffic logs, budget guidelines, renewal information, marketing data, etc. to provide up‑to‑date and proper information as requested.
• Develop resident retention strategies and maintain communication with residents in a timely manner and take necessary action to address service issues; monitor resident satisfaction in person or through follow‑up calls, texts or emails to ensure a positive living experience.
• Manage and coordinate requests for repairs and maintenance and ensure appropriate response to resident requests for service orders; verify, inspect and confirm status of all vacant units; oversee and ensure that established preventative maintenance programs are implemented, followed and documented per BH program guidelines.
• Partner with Regional Manager to create operating income/expense budgets that reflect the owners’ objectives for property operations, cash flow requirements and leasing strategy; ensure all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed as per BH policy; ensure all payables and purchase orders for the asset are processed timely and accurately; monitor and review all vendor statements balances including balance forwards.
• Review monthly income and expense reports and report on any variance from budget; coordinate collection and documentation of all revenues following lease obligations of tenants and the owners’ policy on accounts receivable; collect delinquent accounts promptly in adherence to BH policy; prepare related weekly/monthly property operational reports to include, but not limited to: petty cash, variance, leasing, renewal, financial.
• Hire, train, supervise, develop, and mentor property staff in accordance with company policies, procedures, and directives; conduct performance evaluations and corrective action as needed.
• Other duties as assigned.
• Minimum Qualifications/Skills
• 3 years of property management experience.
• Ability to travel by car or plane on average of 20% of the time.
• Advanced MS Office Word/Excel and computer technology skills.
• Strong written and verbal communication skills.
• Prior leadership experience required.
• High School or GED (General Education Diploma) required; some college preferred.
• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.
• Work Schedule

Monday‑Friday (work schedule may vary).

• Pay Range
• $60,418.66 – $90,627.98
• Equal Employment Opportunity

BH is an Equal Employment Opportunity Employer.

We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.

Thanks for considering BH as the next step in your career journey!

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