Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with visitors, check tickets, serve food and drinks, and ensure a fantastic experience.
- Company: Join BH Live, a charity dedicated to enhancing community health and cultural experiences.
- Benefits: Enjoy flexible hours, training opportunities, holiday allowance, and a pension scheme.
- Why this job: Be part of an iconic venue, meet diverse people, and contribute to community wellbeing.
- Qualifications: Must be 18+, have customer service experience, and thrive in a fast-paced team environment.
- Other info: Work includes evenings, weekends, and bank holidays; perfect for fitting around your studies.
Post Title: Visitor Experience Host
Site Location: Fairfield Halls – Croydon
Salary: £13.85 per hour
Contract Type: Casual
The role:
This is a great opportunity to fit work around your lifestyle. Fairfield Halls is an iconic arts, events and conference venue, which hosts a year-round programme of events including concerts, cultural performances, musicals and plays, conferences and exhibitions, business events, retail catering and banquets.
We are currently expanding our team of Visitor Experience Hosts based at Fairfield Halls to be an integral part of our team. If you enjoy proving great customer service and working in a fast-paced environment this is the role for you.
This is multi skilled role and you will deal with a variety of tasks including checking tickets, serving drinks and food in our bar and restaurant areas, security including checking visitors’ bags, cleaning and offering a first-class customer service experience.
You will:
- Provide a high level of customer service, striving for service excellence at all times.
- Sell promotional merchandise.
- Proactive in customer care.
- Provide an effective ticket checking and delegate badge checking service.
- Show/direct patrons to their respective seating areas.
- Collect, control and reconcile income in accordance with BH Live policies and procedures.
- Work in bar areas serving drinks and taking orders.
- Serve food in the bars and restaurants areas.
You will need:
- Previous experience of working with customers.
- To be able to work in a fast-paced environment.
- To work well as part of a team.
- To be calm and have great communication skills.
- You will need to be aged 18 + to comply with licencing laws.
- To be able to work weekends, bank holidays and evenings.
You must be over 18 years old to comply with licensing laws to work in our bar areas.
Please click here to view the job description for more details on this role.
We offer:
- Training and development opportunities
- Holiday allowance
- Pension
- Flexible casual working hours, including weekends, bank holidays and evenings
About BH Live:
Champions of community engagement, health and wellness across Dorset, Hampshire, and London
BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.
With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.
BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.
We are at the heart of the UK’s growing social economy. Together with our partners we are helping to change lives and make a positive impact in the community.
For more visit bhlive.org.uk.
Get social with us: LinkedIn, X – @BHLIVE_UK | Facebook @SocialEnterpriseBHLive
To apply:
All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk/
BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
#J-18808-Ljbffr
Visitor Experience Host employer: BH Live
Contact Detail:
BH Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Host
✨Tip Number 1
Familiarise yourself with Fairfield Halls and its events. Understanding the venue's offerings and the types of events they host will help you engage with potential customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've provided excellent service in previous roles, especially in fast-paced environments, as this is crucial for the Visitor Experience Host position.
✨Tip Number 3
Show your flexibility and willingness to work varied hours. Since the role requires working weekends, bank holidays, and evenings, emphasising your availability can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss teamwork and communication skills. The role involves working closely with others, so be ready to provide examples of how you've successfully collaborated in a team setting and communicated effectively with colleagues and customers.
We think you need these skills to ace Visitor Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Visitor Experience Host position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since this role focuses on providing excellent customer service, make sure to emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate your ability to handle fast-paced environments and maintain a calm demeanour.
Show Your Team Spirit: The job requires working well as part of a team. Include examples in your application that showcase your teamwork skills, such as successful collaborations or contributions to group projects.
Be Clear and Concise: When writing your application, be clear and concise. Avoid jargon and ensure your language is straightforward. This will help convey your message effectively and make a positive impression on the hiring team.
How to prepare for a job interview at BH Live
✨Show Your Customer Service Skills
As a Visitor Experience Host, you'll be at the forefront of customer interaction. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Teamwork
This role requires working closely with others in a fast-paced environment. During the interview, discuss your experience working as part of a team. Share specific instances where you collaborated effectively to achieve a common goal.
✨Familiarise Yourself with the Venue
Research Fairfield Halls and its events before the interview. Understanding the venue's offerings and its significance in the community will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think about potential challenges you might face in this role and how you would handle them, such as dealing with an unhappy customer or managing a busy bar area.
