At a Glance
- Tasks: Deliver exceptional customer service and support membership sales at a vibrant leisure centre.
- Company: Join BH Live, a leading charity and social enterprise in leisure and events.
- Benefits: Enjoy competitive salary, gym membership, health cash plan, and employee discounts.
- Other info: Opportunities for training and career development in a dynamic environment.
- Why this job: Be part of a team that promotes active communities and makes a positive impact.
- Qualifications: Strong communication skills and a passion for customer care are essential.
The predicted salary is between 26510 - 26510 £ per year.
Sites: BH Live Active - The Quays Swimming & Diving Complex
Geographical Location: Southampton
Salary: up to £26,510 per annum
Hours: 40 hours per week
Contract Type: Permanent
Closing date for receipt of applications: Wednesday 2 September 2026
The role:
BH Live is recruiting for a Customer Services Representative to join our team, you will be based at BH Live Active – The Quays on a full time, permanent basis. Situated near Southampton Harbour, The Quays Swimming and Diving Centre is one of only four High Performance Centres for diving in the UK. There is a 10m diving board with an 18m diving pool, with public swim sessions and swimming lessons taking place in a separate 25m main pool. With a state-of-the-art gym complete with cardio and strength areas, group exercise classes are delivered in dedicated studios.
You will:
- Provide a great customer service experience to everyone who visits our centre.
- Work towards assisting the centre in achieving its membership sales targets.
- Administer and maintain our membership schemes.
- Administer a booking system.
To be successful you will need:
- Excellent communication and customer service skills.
- Good IT and administration skills.
- An understanding of the importance of proving great customer care.
- Experience in dealing with customers face to face and over the phone.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live:
We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:
- More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
- Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
- Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve.
Southampton - Customer Service Representative employer: BH Live
BH Live is an excellent employer, offering a vibrant work culture that prioritises community engagement and employee well-being at our Active Stokewood location in Bournemouth. With a focus on professional development, we provide numerous growth opportunities alongside benefits such as onsite parking and health cash plans, making it a rewarding place to build your career in recreation.
StudySmarter Expert Advice🤫
We think this is how you could land Southampton - Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BH Live. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BH Live before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Southampton - Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BH Live:Your cover letter is your chance to shine! Tell us why you want to work at BH Live specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BH Live!
How to prepare for a job interview at BH Live
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
