At a Glance
- Tasks: Deliver top-notch hospitality service and prepare delicious food and drinks.
- Company: Join BH Live, a leading charity and social enterprise in leisure and events.
- Benefits: Enjoy flexible hours, gym membership, training opportunities, and a pension plan.
- Other info: Work in vibrant venues with diverse events and great career growth potential.
- Why this job: Be part of exciting events and make a positive impact in your community.
- Qualifications: Must be 18+, with a passion for customer service and basic food hygiene knowledge.
The predicted salary is between 12.71 - 12.71 £ per hour.
Venues: Bournemouth International Centre and Bournemouth Pavilion
Salary: £12.71 per hour
Contract Type: Casual
The role: BH Live is recruiting for Casual Bartenders and Casual Food and Beverage Assistants to join our hospitality team, working across two venues: Bournemouth International Centre and Bournemouth Pavilion.
Bournemouth International Centre is set in the heart of Bournemouth, with panoramic views across the bay. It is the south coast's premier conference, exhibition, entertainment, and hospitality venue, with licensed capacity for up to 10,000 visitors. Four main halls and a variety of smaller meeting and hospitality areas can be scaled to host events such as multi-hall conferences, exhibitions, meetings, music concerts, dance and comedy performances.
Bournemouth Pavilion is a Grade II listed venue opened in March 1929. It has a 1,500-seat theatre and full-sized ballroom. The venue hosts a year-round diverse programme of events and entertainment such as musical, opera, ballet, pantomime, comedy, dances and fashion shows. Gala dinners, banquets, receptions, fairs, corporate presentations, product launches, conferences and exhibitions also feature.
You will:
- Provide a high-quality, customer focussed hospitality service.
- Prepare, cook and serve food and beverages as required.
- Serve alcohol and comply with licencing laws.
- Clean, tidy and prepare all areas associated with the hospitality team.
- Provide a welcoming and great customer service to everyone visiting our venues.
You will need:
- A basic food and hygiene certificate (training can be provided to help you achieve this qualification).
- To enjoy working with customers face to face and providing high levels of customer service.
- An understanding of the health and safety requirements of working with food and drinks.
- To be aged 18 or above, as this role involves serving alcohol.
Due to the nature of our business, hours of work will include weekends, early mornings, bank holidays and late evenings.
We offer:
- Gym and Swim membership (eligibility criteria applies)
- Onsite parking
- Training and development opportunities
- Pension (subject to eligibility criteria)
- Flexible casual working hours, including weekends, bank holidays and evenings
About BH Live: We are one of the UK's leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:
- More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
- Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
- Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Post Title: Customer Operations Manager in Southampton employer: BH Live
BH Live is an excellent employer, offering a vibrant work culture that prioritises community engagement and employee well-being at our Active Stokewood location in Bournemouth. With a focus on professional development, we provide numerous growth opportunities alongside benefits such as onsite parking and health cash plans, making it a rewarding place to build your career in recreation.
StudySmarter Expert Advice🤫
We think this is how you could land Post Title: Customer Operations Manager in Southampton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at BH Live and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Post Title: Customer Operations Manager in Southampton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at BH Live that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at BH Live.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at BH Live get a sense of who you are beyond your experience!
How to prepare for a job interview at BH Live
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at BH Live and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
