At a Glance
- Tasks: Lead the daily operations of Southampton's Outdoor Sports Centre and ensure top-notch customer experience.
- Company: Join BH Live, a leading charity and social enterprise in leisure and events.
- Benefits: Enjoy gym membership, health cash plan, and matched pension contributions.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real impact on community health and wellbeing while developing your leadership skills.
- Qualifications: Experience in managing teams in leisure or customer service environments is essential.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting for an experienced Operations Manager to join our team at BH Live. You will lead the operational delivery of Southampton's redeveloped Outdoor Sports Centre, ensuring the safe, effective and quality daily operation of the site.
You will:
- Be accountable for the overall operational performance of the Outdoor Sports Centre, ensuring safe, compliant and effective delivery across all operational areas.
- Lead, manage and support operational teams to ensure effective daily delivery across all facilities and activities.
- Ensure consistently high standards of customer experience, presentation, cleanliness, operational readiness and site safety are maintained across the venue, proactively managing standards relating to team performance and customer service delivery.
- Manage operational team members, rotas, recruitment, induction, training and performance management processes independently.
Qualifications:
- Experience managing operational teams within a leisure, sports, hospitality or customer service environment with high standards of service delivery.
- Experience managing staffing rotas, recruitment and employee performance.
- Strong leadership, communication and interpersonal skills with the ability to motivate and manage teams effectively.
- The ability to build positive working relationships with customers, clubs, partners, contractors and stakeholders.
Benefits:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance Programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
Operations Manager - Southampton employer: BH Live
At BH Live, we pride ourselves on being a leading leisure and event venue operator, offering a vibrant work culture that prioritises employee growth and community engagement. As an Operations Manager in Southampton, you will benefit from comprehensive training and development opportunities, a supportive team environment, and a range of perks including gym membership and a generous pension scheme. Join us in making a positive impact on the local community while enjoying a fulfilling career in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at BH Live. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching BH Live and its values. Understand their mission around community engagement and how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams and improved service delivery in previous roles. Highlighting your ability to motivate and manage effectively will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the BH Live family.
We think you need these skills to ace Operations Manager - Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing operational teams and delivering high standards of service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to the success of the Outdoor Sports Centre. Keep it engaging and relevant to our mission.
Showcase Your Leadership Skills:In your application, don’t forget to showcase your leadership and communication skills. We’re looking for someone who can motivate teams and build positive relationships, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at BH Live
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key operational aspects of the Outdoor Sports Centre. Familiarise yourself with the daily operations, safety protocols, and customer service standards expected in a leisure environment. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience managing teams in previous roles. Think of specific examples where you've successfully led a team, improved performance, or handled challenges. Highlight your communication style and how you motivate others, as this is crucial for the Operations Manager role.
✨Emphasise Customer Experience
Since maintaining high standards of customer experience is key, come armed with examples of how you've enhanced customer satisfaction in past positions. Discuss any initiatives you've implemented that improved service delivery or customer feedback, showing that you prioritise the customer journey.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and future projects at BH Live. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.
