At a Glance
- Tasks: Oversee daily operations, ensuring safety and excellent customer service at Bitterne Leisure Centre.
- Company: Join BH Live, a leading leisure provider in Southampton.
- Benefits: Enjoy onsite parking, training opportunities, and a pension matched up to 6%.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: Operational experience in leisure centres and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
BH Live is looking for a Duty Manager to oversee the day-to-day operations at Bitterne Leisure Centre in Southampton. You'll ensure safety, cleanliness, and efficient customer service across the facility.
The ideal candidate will have operational experience within a leisure centre, strong communication skills, and a customer-focused approach.
Benefits include onsite parking, training opportunities, and a company pension matched up to 6% contributions.
Leisure Centre Duty Manager — Lead Safety & Service in Southampton employer: BH Live
BH Live is an excellent employer, offering a vibrant work culture where safety and customer service are paramount. As a Duty Manager at Bitterne Leisure Centre, you'll benefit from onsite parking, comprehensive training opportunities, and a competitive pension scheme, all while contributing to a community-focused environment that values employee growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Centre Duty Manager — Lead Safety & Service in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BH Live on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Duty Manager.
✨Tip Number 2
Show off your skills! Prepare a short presentation or a portfolio that highlights your operational experience in leisure centres. This will help us stand out during interviews and demonstrate our commitment to safety and service.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us, focusing on common questions for a Duty Manager role. This will help us articulate our customer-focused approach and strong communication skills confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we meet the specific needs of Bitterne Leisure Centre.
We think you need these skills to ace Leisure Centre Duty Manager — Lead Safety & Service in Southampton
Some tips for your application 🫡
Show Your Experience:Make sure to highlight any operational experience you've got in leisure centres. We want to see how your background aligns with the role of Duty Manager, so don’t hold back on those relevant details!
Communicate Clearly:Strong communication skills are key for this role. When writing your application, keep it clear and concise. We appreciate a straightforward approach that showcases your ability to connect with customers and staff alike.
Customer Focus is Key:Since this role is all about customer service, make sure to emphasise your customer-focused approach. Share examples of how you've gone above and beyond to ensure a great experience for users in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at BH Live
✨Know Your Stuff
Make sure you’re familiar with the day-to-day operations of a leisure centre. Brush up on safety protocols, cleanliness standards, and customer service practices. This will show that you’re not just interested in the role but also understand what it takes to run a successful facility.
✨Showcase Your Communication Skills
As a Duty Manager, strong communication is key. Prepare examples of how you've effectively communicated with staff and customers in the past. Think about situations where you resolved conflicts or improved service – these stories will highlight your skills.
✨Customer Focus is Key
BH Live values a customer-focused approach, so be ready to discuss how you prioritise customer satisfaction. Share specific instances where you went above and beyond for customers, and how you’ve handled feedback or complaints in a positive way.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Consider asking about training opportunities or how they measure success in the role.
