BH Live is recruiting for a Hospitality Manager to join and lead our team of hospitality colleagues at Southampton's redeveloped Outdoor Sports Centre.
Responsibilities
- Manage and motivate a hospitality team and be responsible for the day-to-day operation of all hospitality areas within the centre, whilst ensuring profitability.
- Ensure adequate hospitality staffing levels across the centre.
- Recruit, retain and train colleagues to ensure food standards are adhered to and our customers receive an outstanding customer experience.
- Ensure compliance with health and safety regulations and licensing laws.
- Build and develop strong working relationships with the police and council.
- Ensure budgets are adhered to and maintain inventory and stock levels, ensuring efficient ordering and stock rotation.
- Ensure our values, behaviours and standards are adhered to.
Qualifications
- To be passionate and enthusiastic about delivering high levels of customer service.
- Previous experience in a similar role of managing a bar or hospitality venue with strong commercial acumen.
- To hold a personal licence to be able to sell alcohol and have a Level 3 food safety qualification.
- To be proactive and forward‑thinking, bringing new, fresh and exciting ideas of improvements that can be made across the hospitality and events offering at the centre.
- To be able to work hours aligned to the centre’s opening hours, including any 5 out of 7 days per week and evenings, bank holidays and weekend working.
- Onsite parking.
Benefits
- Training and development opportunities such as BH Live Active gym membership, health cash plan, Employee Assistance programme, company pension matched up to 6% contributions.
- Colleague discount on food and drink.
- Colleague recognition, birthday / celebratory day off and loyalty rewards.
