At a Glance
- Tasks: Oversee daily operations, ensuring safety and excellent customer service at the leisure centre.
- Company: Join BH Live, a vibrant team dedicated to community health and fitness.
- Benefits: Enjoy gym membership, health cash plan, and matched pension contributions.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in leisure centres, strong communication, and a customer-focused mindset.
The predicted salary is between 25000 - 30000 £ per year.
BH Live is recruiting for a Duty Manager to join our team at Chamberlayne Leisure Centre – Southampton. You will oversee the day‑to‑day operations of the leisure centre, ensuring the safety, cleanliness, efficiency, and excellent customer service across all activity areas including group exercise classes and dryside facilities. Located on Weston Lane, the centre offers a well‑equipped gym, group exercise classes and sports hall for activities such as football, badminton, table tennis, and more. You will support the wider team to meet operational, health and safety and financial targets.
Responsibilities
- Supervise and support colleagues including receptionists, instructors, and cleaners.
- Ensure each department has the appropriate level of staffing and coordinate reactive shift cover.
- Ensure high standards of customer service across all areas of the centre and resolve complaints efficiently and courteously.
- Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
- Ensure the centre opens and closes safely and on time, in line with operational procedures.
- Carry out visual building inspections and report any issues to the technical team.
- Conduct and document regular facility checks, including fire exits, gym equipment, and cleanliness standards.
- Be responsible for the security of the building while on duty and respond to emergency calls when off duty.
- Act as the designated first aider as required.
Qualifications
- Operational experience working within a leisure centre.
- Strong communication skills and previous experience of managing or supervising people.
- Good organisation and attention to detail.
- A customer‑focused approach.
- The ability to remain calm under pressure.
- An up‑to‑date first aid qualification.
- Previous experience in a similar role is highly desirable.
Hours of work will be aligned with the centre’s opening hours and will include evenings, weekends and bank holidays on a rota basis.
What we offer
- On‑site parking.
- Training and development opportunities.
- Gym membership (BH Live Active).
- Health cash plan.
- Employee Assistance Programme.
- Company pension matched up to 6% contributions.
- Colleague discount on food and drink.
- Colleague recognition.
- Birthday/celebratory day off.
- Loyalty rewards.
Duty Manager - 32.5 hours per week - Southampton employer: BH Live
BH Live is an exceptional employer, offering a vibrant work culture at Chamberlayne Leisure Centre in Southampton, where teamwork and customer service are at the heart of our operations. We provide extensive training and development opportunities, alongside a range of benefits including gym membership, health cash plans, and a supportive employee assistance programme, ensuring our staff feel valued and empowered to grow in their roles. With a focus on employee recognition and loyalty rewards, we create a rewarding environment for those looking to make a meaningful impact in the leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - 32.5 hours per week - Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry, especially those who work at BH Live or similar centres. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Show off your passion for the role! When you get the chance to speak with hiring managers, share your enthusiasm for creating a safe and enjoyable environment for customers. It’s all about that customer-focused approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Duty Manager - 32.5 hours per week - Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your operational experience in leisure centres and any relevant management skills that match what we're looking for.
Show Off Your Customer Service Skills:Since customer service is key in this role, share specific examples of how you've handled complaints or improved customer experiences in your previous jobs. We love to see how you can keep our members happy!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BH Live
✨Know the Centre Inside Out
Before your interview, take some time to familiarise yourself with Chamberlayne Leisure Centre. Understand its facilities, services, and any recent news or events. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be supervising a team. Prepare examples from your past experiences where you've successfully managed or supported colleagues. Highlight your communication skills and how you resolved conflicts or improved team performance.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would handle complaints and ensure high standards of service across all areas of the centre.
✨Prepare for Emergency Scenarios
Given the responsibilities around safety and emergency procedures, be prepared to discuss how you would handle various situations. Brush up on your first aid knowledge and think about how you would coordinate evacuations or respond to emergencies.
