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- Tasks: Deliver amazing customer service and help our centres thrive.
- Company: Join BH Live, a vibrant community-focused organisation.
- Benefits: Earn up to £12.71/hour with flexible hours and gym membership.
- Other info: Work across multiple sites with opportunities for training and development.
- Why this job: Perfect for students seeking casual work that fits around your schedule.
- Qualifications: Great communication skills and a passion for customer care.
The predicted salary is between 12 - 12 £ per hour.
BH Live is recruiting for Casual Customer Service Representatives to join our team. You will be based at our BH Live Active sites across Southampton, including The Quays Swimming & Diving Complex, Bitterne Leisure Centre and Chamberlayne Leisure Centre. You may work across all three sites or be based at an individual site – please indicate your preference when you apply. You will provide cover for holiday, absence, and unfilled shifts. This role is great for those looking for flexible part-time, casual hours that can fit around your life.
You will:
- Provide a great customer service experience to everyone who visits our centre
- Assist the centre in achieving its membership sales targets
- Administer and maintain our membership schemes
- Administer a booking system
You will need:
- Excellent communication and customer service skills
- Good IT and administration skills
- An understanding of the importance of customer care
- Experience dealing with customers
Due to the nature of our business, hours may include weekends, bank holidays and evenings.
We offer:
- Gym and Swim membership (eligibility criteria applies)
- Onsite parking (dependent on site)
- Training and development opportunities
- Holiday allowance
- Pension (subject to eligibility criteria)
- Flexible casual working hours, including weekends, bank holidays and evenings
Casual Customer Service Representative in Southampton employer: BH Live
Contact Detail:
BH Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service Representative in Southampton
✨Tip Number 1
Get to know the BH Live Active sites! Familiarise yourself with their services and atmosphere. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills before the interview. Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories that highlight your communication skills and dedication!
✨Tip Number 3
Be flexible and open about your availability. Since this role involves casual hours, let them know when you can work, especially weekends and evenings. It shows you're ready to jump in whenever needed!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to explore more about BH Live and what we stand for before your interview.
We think you need these skills to ace Casual Customer Service Representative in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your excellent communication and customer service skills in your application. We want to see how you can provide a great experience for our visitors, so share any relevant experiences that showcase your ability to connect with customers.
Be Clear About Your Availability: Since this role offers flexible hours, let us know your preferred working times. Whether you’re available on weekends, bank holidays, or evenings, being upfront about your availability helps us find the best fit for both you and our team.
Tailor Your Application: Take a moment to tailor your application to the specific role. Mention your understanding of customer care and any experience you have with membership schemes or booking systems. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily indicate your site preference while you’re at it!
How to prepare for a job interview at BH Live
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in challenging situations. This will show that you understand the importance of customer care, which is crucial for this role.
✨Familiarise Yourself with BH Live Active
Take some time to explore the BH Live Active sites and their offerings. Knowing about The Quays Swimming & Diving Complex, Bitterne Leisure Centre, and Chamberlayne Leisure Centre will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Flexibility Questions
Since the job involves casual hours, be prepared to discuss your availability. Think about how you can fit the role around your life and be honest about your preferences. This will help the interviewer see that you're a good fit for their flexible working environment.
✨Show Off Your IT Skills
As you'll be administering a booking system and maintaining membership schemes, brush up on your IT skills. Be ready to discuss any relevant software you've used in the past and how comfortable you are with technology. This will reassure them that you can handle the administrative side of the job.