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- Tasks: Lead a team to deliver top-notch customer service at events and hospitality.
- Company: Join BH Live, a charity focused on community health and wellness across the UK.
- Benefits: Enjoy gym membership, training opportunities, and discounts on food and drink.
- Why this job: Be part of a mission-driven organisation making a positive impact in your community.
- Qualifications: Previous supervisory experience in hospitality and a food hygiene certificate required.
- Other info: Evening and weekend shifts are necessary; applicants must be 18+ due to licensing laws.
The predicted salary is between 26734 - 37428 £ per year.
Post Title: Hospitality Team Leader
Sites: Mountbatten Leisure Centre
Geographical Location: Portsmouth
Salary: £26,734 per annum
Hours: 40 hours per week
Contract Type: Permanent
The role:
BH Live is recruiting for a Hospitality Team Leader to join our team at Mountbatten Leisure Centre.
You will assist the Hospitality Manager in delivering high standards of customer service within the hospitality and events offering across the leisure centre.
You will ideally have previous supervisory experience within a similar environment and the ability to motivate a team.
Previous hospitality experience, a food hygiene certificate and a good understanding of health and safety are essential requirements for this role.
The role will require evening, weekend and bank holiday working due to the business needs of our events.
Applicants must be aged 18 or over due to alcohol licencing laws.
Please click hereto view the job description for more details on this role..
We offer:
· Onsite parking
· Training and development opportunities
· BH Live Active – Gym membership
· Health cash plan
· Employee Assistance
· Company pension matched up to 6% contributions
· Colleague discount on food and drink
· Colleague recognition
· Birthday / Celebratory day off
· Loyalty Rewards
About BH Live:
Champions of community engagement, health and wellness across Dorset, Hampshire, and London.
BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.
With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.
BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.
We are at the heart of the UK’s growing social economy. Together with our partners we are helping to change lives and make a positive impact in the community.
For more visit bhlive.org.uk.
Get social with us: LinkedIn, X – @BHLIVE_UK | Facebook @SocialEnterpriseBHLive
To apply:
Please click on apply or smart apply via the BH Live careers site: https://careers.bhlive.org.uk/
BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
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Hospitality Team Leader employer: BH Live
Contact Detail:
BH Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Leader
✨Tip Number 1
Familiarise yourself with BH Live's mission and values. Understanding their commitment to community engagement and wellness will help you align your answers during the interview, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight your supervisory experience in hospitality settings. Be ready to discuss specific examples of how you've motivated a team or improved customer service, as this will demonstrate your capability for the role.
✨Tip Number 3
Prepare to discuss your knowledge of health and safety regulations and food hygiene practices. This is crucial for the Hospitality Team Leader position, so having real-life examples of how you've implemented these standards can set you apart.
✨Tip Number 4
Be flexible and ready to discuss your availability for evening, weekend, and bank holiday shifts. Showing that you're adaptable to the needs of the business will reflect positively on your application.
We think you need these skills to ace Hospitality Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Hospitality Team Leader position. Highlight key skills such as supervisory experience, customer service, and knowledge of health and safety.
Tailor Your CV: Customise your CV to reflect your relevant experience in hospitality and any supervisory roles you've held. Emphasise your ability to motivate a team and provide excellent customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for hospitality and your understanding of BH Live's mission. Mention specific experiences that demonstrate your qualifications for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BH Live
✨Showcase Your Supervisory Skills
As a Hospitality Team Leader, you'll need to demonstrate your ability to motivate and manage a team. Prepare examples from your previous experience where you successfully led a team, resolved conflicts, or improved service standards.
✨Understand the Importance of Customer Service
Customer service is at the heart of this role. Be ready to discuss how you would ensure high standards of service in a busy environment. Think of specific situations where you went above and beyond for customers.
✨Familiarise Yourself with Health and Safety Regulations
Since a good understanding of health and safety is essential, brush up on relevant regulations and best practices. Be prepared to discuss how you would implement these in a hospitality setting, especially during events.
✨Demonstrate Your Flexibility
This role requires working evenings, weekends, and bank holidays. Show your willingness to be flexible with your schedule and provide examples of how you've managed similar demands in past roles.
