At a Glance
- Tasks: Lead a vibrant hospitality team and ensure outstanding customer experiences at our Outdoor Sports Centre.
- Company: Join BH Live, a leading social enterprise making a positive impact in the community.
- Benefits: Enjoy onsite parking, gym membership, health cash plan, and generous colleague discounts.
- Other info: Flexible working hours with opportunities for training and career development.
- Why this job: Be part of a dynamic environment that promotes health, wellbeing, and community engagement.
- Qualifications: Experience in hospitality management and a passion for delivering exceptional service.
The predicted salary is between 32000 - 32000 £ per year.
BH Live is recruiting for a Hospitality Manager to join and lead our team of hospitality colleagues at Southampton's redeveloped Outdoor Sports Centre.
You will:
- Manage and motivate a hospitality team and have responsibility for the day-to-day operation of all hospitality areas within the centre, whilst ensuring profitability.
- Be responsible for ensuring adequate hospitality staffing levels across the centre.
- Recruit, retain and train colleagues to ensure food standards are adhered to and our customers receive an outstanding customer experience.
- Ensure compliance with health and safety regulations and licensing laws.
- Build and develop strong working relationships with the police and council.
- Ensure budgets are adhered to and maintain inventory and stock levels, ensuring efficient ordering and stock rotation.
- Ensure our values, behaviours and standards are adhered to.
To be successful you will need:
- To be passionate and enthusiastic about delivering high levels of customer service.
- Previous experience in a similar role of managing a bar or hospitality venue with strong commercial acumen.
- To hold a personal licence to be able to sell alcohol and have a Level 3 food safety qualification.
- To be proactive and forward-thinking, bringing new, fresh and exciting ideas of improvements that can be made across the hospitality and events offering at the centre.
- To be able to work hours aligned to the centre's opening hours, which will include working any 5 out of 7 days per week and will include evenings, bank holidays and weekend working.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live:
We are one of the UK's leading leisure and event venue operators - a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:
- More participation - through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
- Higher audiences - through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
- Greater economic and social benefit - through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve. Our organisation is changing lives - placing us at the heart of the UK's growing social economy. We host hundreds of events a year; sell more than half a million cultural, and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism. As a social enterprise, we don't pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit. We're BH Live, and we make things happen.
To apply: All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Locations
Hospitality Manager - Southampton employer: BH Live
BH Live is an exceptional employer, offering a vibrant work culture that prioritises employee development and community impact. As a Hospitality Manager at the Southampton Outdoor Sports Centre, you will enjoy competitive benefits such as onsite parking, gym membership, and a company pension plan, all while contributing to a social enterprise that enhances local wellbeing and economic growth. Join us in making a positive difference in the community while advancing your career in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager - Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BH Live. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BH Live
Don't be shy about reaching out to BH Live directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager - Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BH Live and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BH Live
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
