At a Glance
- Tasks: Lead daily operations at Southampton's Outdoor Sports Centre, ensuring top-notch customer experience.
- Company: Join BH Live, a leading charity and social enterprise in leisure and events.
- Benefits: Enjoy onsite parking, gym membership, health cash plan, and generous holiday perks.
- Other info: Be part of a dynamic team that promotes health and wellbeing across communities.
- Why this job: Make a positive impact in your community while developing your leadership skills.
- Qualifications: Experience in leisure, sport, or customer service with team coordination skills.
The predicted salary is between 29580 - 29580 £ per year.
Sites: Southampton Outdoor Sports Centre
Salary: 29,580 per annum
Hours: 40 hours per week
Contract Type: Permanent
Closing date for receipt of applications: 26 June 2026.
The role: BH Live is recruiting for Customer Operations Managers to join our team at Southampton's redeveloped Outdoor Sports Centre. You will lead the safe, effective and customer-focused day-to-day operation of the Outdoor Sports Centre whilst on duty, ensuring high operational standards, operational readiness, compliance and customer experience across all areas of the site. Providing front-line operational leadership across the facility, coordinating staffing, activities, bookings and operational delivery whilst maintaining high standards of presentation, professionalism and safety. The role carries responsibility for operational decision making, emergency response, operational readiness, customer escalations and site-wide standards across sports facilities, activity areas, pavilions and wider operational areas.
You will:
- Lead Recreation Assistants and front-line operational teams to ensure safe and effective day-to-day site delivery.
- Coordinate staffing deployment, reactive shift cover and operational support arrangements whilst on duty.
- Support the delivery of activities, bookings, events and operational programming across the site.
- Maintain a visible operational presence across the facility, supporting operational delivery and customer experience during busy periods and events.
- Act as the primary operational point of contact for customers, clubs, schools, hirers and wider operational stakeholders whilst on duty.
- Maintain high standards of health and safety, compliance, emergency response and operational readiness across all operational areas.
- Ensure compliance with operational procedures.
- Lead immediate operational response to incidents, emergencies and site evacuations whilst on duty.
To be successful you will need:
- Experience in an operational, leisure, sport or customer service environment.
- Experience supervising or coordinating teams.
- Experience dealing with customer queries, complaints and escalated situations.
- Ability to lead teams, motivate others and maintain high operational standards.
- Understanding of health & safety procedures and safe systems of work.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live: We are one of the UK's leading leisure and event venue operators - a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate more participation through the provision of leisure facilities to encourage active communities, improved health, and wellbeing; higher audiences through the provision of a diverse range of cultural and artistic events that appeal to a wide audience; and greater economic and social benefit through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people. We are making a positive difference across the communities we serve. Our organisation is changing lives - placing us at the heart of the UK's growing social economy. We host hundreds of events a year; sell more than half a million cultural and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism. As a social enterprise, we don't pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit. We're BH Live, and we make things happen.
To apply: All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Locations
Customer Operations Manager - Southampton employer: BH Live
At BH Live, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and community impact. As a Customer Operations Manager at our Southampton Outdoor Sports Centre, you will benefit from comprehensive training opportunities, a supportive team environment, and a range of perks including gym membership and a health cash plan, all while contributing to the wellbeing of our local community through engaging leisure activities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager - Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BH Live. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BH Live
Don't be shy about reaching out to BH Live directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Operations Manager - Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BH Live and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BH Live
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
