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- Tasks: Manage daily operations and ensure customer safety at Charter Community Sports Centre.
- Company: Join BH Live, a charity focused on community health and wellness in the UK.
- Benefits: Enjoy gym membership, training opportunities, and a matched pension scheme.
- Why this job: Be part of a vibrant team making a positive impact in your community.
- Qualifications: Experience in customer service and team management is essential; first aid training provided.
- Other info: Flexible shifts include evenings and weekends; perfect for students!
The predicted salary is between 16008 - 18600 £ per year.
Post Title: Duty Manager
Site Location: Charter Community Sports Centre
Salary: £16,008.60 per annum
FTE Salary: £26,681 per annum
Hours: 24 hours per week
Contract Type: Permanent
The role:
BH Live is recruiting for a part time Duty Manager to join our team at Charter Community Sports Centre. Located in Portsmouth’s busy university district, a short distance from Portsmouth\’s city centre, Charter Community Sports Centre has swimming, gym, and sports facilities.
You will support the Customer Operations Manager is ensuring that customers receive excellent service and are kept safe when visiting Charter Community Sports Centre . You will have day to day management of the centre whilst you are on duty and will need to have previous experience of either supervising or managing a team, ideally in a leisure environment.
Hours of work will be on shift rota basis that is aligned to the centres opening hours and will include working evenings, weekends and bank holidays.
You will:
· Supervise the public in their participation of the Centre\’s programme, ensuring their safety and compliance with the Centre\’s rules.
· Present high standards and ensure our Lifeguards/Recreation Assistants adopt the same approach aligned to BH Live policies and procedures.
· Be fully aware of the centres normal operating procedures and emergency action plan.
· Be able to make decisions.
. Administer First Aid
To be successful you will need:
· Experience of working with customers face to face.
· Previous supervisory/management experience.
· A passion to provide excellent customer service.
· Be able to work hours aligned to the centres opening hours.
· Previous experience of working within a sports/recreation industry.
· A first aid at work qualification and NPLQ certificate is required but training can be offered on appointment.
We offer:
· Onsite parking
· Training and development opportunities
· BH Live Active – Gym membership
· Health cash plan
· Employee Assistance
· Company pension matched up to 6% contributions
· Colleague discount on food and drink
· Colleague recognition
· Birthday / Celebratory day off
· Loyalty Rewards
About BH Live:
Champions of community engagement, health and wellness across Dorset, Hampshire, and London.
BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.
With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.
BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.
We are at the heart of the UK’s growing social economy. Together with our partners we are helping to change lives and make a positive impact in the community.
For more visitbhlive.org.uk.
Get social with us: LinkedIn, X – @BHLIVE_UK | Facebook @SocialEnterpriseBHLive
To apply:
Please see thejob descriptionfor more details on this role.
All applications are to be made via theBH Live Careers site.
BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
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Duty Manager employer: BH Live
Contact Detail:
BH Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Charter Community Sports Centre and its facilities. Understanding the layout, services offered, and the customer demographic will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Highlight your previous supervisory or management experience in leisure environments. Be prepared to discuss specific examples of how you've successfully managed teams and ensured customer satisfaction in similar roles.
✨Tip Number 3
Showcase your passion for customer service. Think of instances where you've gone above and beyond to ensure a positive experience for customers, as this aligns perfectly with BH Live's mission.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shift work, including evenings and weekends. This is crucial for the Duty Manager role, so demonstrating your willingness to adapt will make you a strong candidate.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Highlight key skills such as customer service, supervisory experience, and knowledge of safety procedures.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service and management. Include specific examples of how you've successfully supervised teams or ensured customer safety in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to manage a team effectively. Mention your familiarity with leisure environments and any relevant qualifications, such as First Aid certification.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BH Live
✨Show Your Customer Service Skills
As a Duty Manager, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in a leisure or sports environment.
✨Demonstrate Leadership Experience
Highlight your previous supervisory or management experience. Discuss specific situations where you successfully led a team, resolved conflicts, or improved team performance.
✨Know the Centre's Operations
Familiarise yourself with the Charter Community Sports Centre's normal operating procedures and emergency action plans. Showing that you understand these aspects will demonstrate your readiness for the role.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that may assess your decision-making skills. Think about how you would handle various situations, such as a safety incident or a customer complaint, to showcase your problem-solving abilities.
