Casual Receptionist

BH Live is recruiting for a Casual receptionist to join our team at the Mountbatten Leisure Centre in Portsmouth. This is a busy role, providing high-quality customer service to all our customers and ensuring that our customers’ needs are fully met. Mountbatten Centre offers access to high-quality fitness facilities including a cardio zone, free weights, functional fitness, group cycle studio, sports hall, running track, swimming pool & spa.

You will:

• Provide customer service and assist and advise all our customers in a polite and friendly manner, to make their visit to the centre an enjoyable experience.
• Be responsible for the collection, control, and reconciliation of income in line with the centre’s procedure on cash handling.
• Administer a booking system.
• Administer and maintain membership schemes.
• Assist with the administration of all centre’s courses, parties, and activities.
• Assist with membership sales and enquiries.
• Present to the public a high personal standard of appearance and presentation as per the centre’s staff charter.
• Assist with general clerical duties including typing, preparation of literature and notices.
• Assist with issuing leisure cards.
• Operate our switchboard ensuring calls are dealt with promptly and efficiently.
• Assist with the review and implementation of new systems applicable to the efficient operation of the customer service area.

You will need:

• A genuine passion for providing excellent customer-focused service with great communication skills.
• You will need to be flexible in your approach to your working hours and to be available to work the hours that the site is open on a rota basis, this includes working evenings, weekends, and bank holidays.
• Due to the nature of our business hours of work will include weekends, bank holidays and evenings.

We offer:

• Gym and Swim membership (eligibility criteria applies).
• Onsite parking (dependent on site).
• Training and development opportunities.
• Holiday allowance.
• Pension (subject to eligibility criteria).
• Flexible casual working hours, including weekends, bank holidays and evenings.

About BH Live: We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing.
• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience.
• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people.

We are making a positive difference across the communities we serve.

To apply: All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.