Casual Customer Services Advisor

Post Title: Casual Customer Services Advisor

Site Location: BH Live Active – Pelhams

Geographical Location: Southampton

Salary: Up to £12.21 per hour

Contract Type: Casual

The role:

BH Live is recruiting Casual Customer Services Advisors to join our busy team at BH Live Active – Pelhams, a vibrant community hub, the team works closely with the local community and health groups to provide fitness and social activities for all.

High-quality fitness facilities with natural daylight and park views. Equipment includes Technogym\’s cardio, resistance equipment for strength and toning, free weights and functional fitness space. An exercise referral team provides guidance and support for people recovering from an illness, injury or who are living with long term health condition.

Swimming facilities include two pools with lane swimming, public swim sessions, pool-based classes, fun for young people, lessons and more. There is also a sauna for post workout relaxation.

You will:

• Provide a great customer service experience to everyone who visits our centre
• Work towards assisting the centre in achieving its membership sales targets
• Administer and maintain our membership schemes
• Maintain the centre\’s cleanliness, in particular, the customer service zones

You will need:

• Excellent communication and customer service skills
• Good IT and administration skills
• An understanding of the importance of customer care
• Experience in dealing with customers

Due to the nature of our business hours of work will include weekends, bank holidays and evenings.

We offer:

• Gym and Swim membership (eligibility criteria applies)
• Onsite parking (dependent on site)
• Training and development opportunities
• Holiday allowance
• Pension (subject to eligibility criteria)
• Flexible casual working hours, including weekends, bank holidays and evenings

About BH Live:

We are one of the UK\’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

We\’re BH Live, and we make things happen.

To apply:

All applications are to be made via the BH Live Careers site:

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.