Casual Customer Operations Manager - Bournemouth

Site Location: Multiple roles available across BH Live Active sites covering Bournemouth and Corfe Mullen

Salary: £14.53 per hour

Contract Type: Casual

Closing date for receipt of applications: 22 June 2026

The role: BH Live is recruiting for Casual Customer Operations Managers to join our BH Live Active team, to cover our peak periods including absence cover. Roles are available at Littledown, Pelhams, Stokewood, Corfe Mullen, Queens Park and Sir David English Centre. If you are looking for part time hours and flexible working to suit you, then this is a great opportunity to fit around your lifestyle.

You will:

• Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
• Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
• Open and close the building.
• Carry out visual building inspections of the building and report any issues to our technical team.
• Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty.

You will need:

• For sites with a pool, a valid National Pool Lifeguard Qualification (NPLQ) is essential (NPLQ is not required for Sir David English and Queens Park sites).
• Confidence.
• Good organisation skills, coupled with great attention to detail.
• Great people skills, be proactive with great communication skills.
• A customer focussed approach.
• Commercial acumen.

Due to the nature of our business, hours of work will include weekends, bank holidays and evenings.

We offer:

• Gym and Swim membership (eligibility criteria applies).
• Onsite parking (dependent on site).
• Training and development opportunities.
• Holiday allowance.
• Pension (subject to eligibility criteria).
• Flexible casual working hours, including weekends, bank holidays and evenings.

About BH Live: We are one of the UK's leading leisure and event venue operators - a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:

• More participation - through the provision of leisure facilities to encourage active communities, improved health, and wellbeing.
• Higher audiences - through the provision of a diverse range of cultural and artistic events that appeal to a wide audience.
• Greater economic and social benefit - through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people.

We are making a positive difference across the communities we serve. Our organisation is changing lives - placing us at the heart of the UK's growing social economy. We host hundreds of events a year; sell more than half a million cultural and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism. As a social enterprise, we don't pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit.

To apply: All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk. Please indicate on your application your preference to which sites you are interested in working at; you can choose more than one. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.