At a Glance
- Tasks: Manage customer operations and ensure smooth staffing during peak times.
- Company: Join the vibrant BH Live Active team across multiple locations.
- Benefits: Enjoy flexible hours, gym membership, and training opportunities.
- Other info: Perfect for students seeking part-time work with great career growth.
- Why this job: Make a difference in customer experience while working in a fun environment.
- Qualifications: NPLQ certification for pool sites and strong people skills required.
The predicted salary is between 14 - 15 £ per hour.
Site Location: Multiple roles available across BH Live Active sites covering Bournemouth and Corfe Mullen
Salary: £14.53 per hour
Contract Type: Casual
Closing date for receipt of applications: 22 June 2026
The role: BH Live is recruiting for Casual Customer Operations Managers to join the BH Live Active team, covering peak periods including absence cover. Roles are available at Littledown, Pelhams, Stokewood, Corfe Mullen, Queens Park and Sir David English Centre. This is an opportunity to fit part‑time hours with flexible working, including weekends, bank holidays and evenings.
You will:
- Ensure each department has the appropriate level of staffing and coordinate reactive shift cover.
- Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
- Open and close the building.
- Carry out visual building inspections and report any issues to the technical team.
- Be responsible for the security of the building while on duty and respond to emergency calls when off duty.
You will need:
- A valid National Pool Lifeguard Qualification (NPLQ) for sites with a pool; not required for Sir David English and Queens Park sites.
- Confidence.
- Good organisational skills, coupled with great attention to detail.
- Excellent people skills and proactive, communicative approach.
- A customer‑focussed approach.
- Commercial acumen.
We offer:
- Gym and swim membership (eligibility criteria applies).
- Onsite parking (dependent on site).
- Training and development opportunities.
- Holiday allowance.
- Pension (subject to eligibility criteria).
- Flexible casual working hours, including weekends, bank holidays and evenings.
Casual Customer Operations Manager in Bournemouth employer: BH Live
BH Live is an exceptional employer, offering flexible working hours and a supportive environment across multiple active sites in Bournemouth and Corfe Mullen. With a focus on employee growth through training and development opportunities, as well as benefits like gym and swim memberships, BH Live fosters a culture of teamwork and community engagement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Customer Operations Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BH Live through LinkedIn or local community groups. A friendly chat can give us insider info on the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer operations. We should focus on showcasing our organisational skills and how we handle emergencies, as these are key for the Casual Customer Operations Manager role.
✨Tip Number 3
Dress the part! Even if it’s a casual role, looking smart and professional can make a great first impression. We want to show that we take the opportunity seriously and are ready to represent BH Live.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a nice touch that many candidates overlook.
We think you need these skills to ace Casual Customer Operations Manager in Bournemouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Casual Customer Operations Manager. We want to see how you can bring your unique flair to our team!
Show Off Your People Skills:Since this role is all about customer interaction, don’t forget to showcase your excellent people skills in your application. Share examples of how you've successfully engaged with customers or managed teams in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff. This will help us see your strengths quickly!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at BH Live
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Casual Customer Operations Manager. Familiarise yourself with the specific sites and their unique needs, as well as the importance of safety and customer service in this role.
✨Show Off Your People Skills
Since this role requires excellent people skills, be prepared to share examples of how you've successfully interacted with customers or managed a team. Think about situations where your communication made a difference, and be ready to discuss them.
✨Demonstrate Your Organisational Skills
Highlight your organisational abilities by discussing how you manage multiple tasks or coordinate schedules. You might want to prepare a scenario where you had to react quickly to a staffing issue or an emergency situation, showcasing your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they handle peak periods. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
