At a Glance
- Tasks: Lead customer operations and ensure a fantastic experience for all visitors.
- Company: Join BH Live, a leading leisure and event venue operator.
- Benefits: Enjoy gym membership, health cash plan, and flexible working hours.
- Other info: Work in a dynamic environment with opportunities for training and career growth.
- Why this job: Make a positive impact in your community while developing your skills.
- Qualifications: Strong communication skills and previous experience in a similar role preferred.
The predicted salary is between 32778 - 32778 £ per year.
BH Live is recruiting for a part time Customer Operations Manager to join our team at BH Live Active, Queens Park. Our Customer Operations Managers ensure everyone visiting our centre has a great customer experience, has fun and is kept safe.
You will have day-to-day responsibility for the operations of our centre. You will:
- Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
- Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
- Open and close the building.
- Carry out visual building inspections of the building and report any issues to our technical team.
- Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty.
To be successful you will need:
- Confidence.
- Good organisation skills, with good attention to detail.
- Great people skills, be proactive with great communication skills.
- A customer focussed approach.
- Commercial acumen.
- Previous experience in a similar role is highly desirable.
Hours of work will be aligned with the centre's opening hours and will include evenings, weekends and bank holidays, it is expected you will work on a rota basis to meet operational needs.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live: We are one of the UK's leading leisure and event venue operators - a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:
- More participation - through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
- Higher audiences - through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
- Greater economic and social benefit - through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve.
BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Bournemouth - Customer Operations Manager employer: BH Live
BH Live is an excellent employer, offering a vibrant work culture that prioritises community engagement and employee well-being at our Active Stokewood location in Bournemouth. With a focus on professional development, we provide numerous growth opportunities alongside benefits such as onsite parking and health cash plans, making it a rewarding place to build your career in recreation.
StudySmarter Expert Advice🤫
We think this is how you could land Bournemouth - Customer Operations Manager
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like BH Live and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at BH Live and let us see your personality shine through!
We think you need these skills to ace Bournemouth - Customer Operations Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and BH Live.
Get Familiar with Our Brand:Before applying, take some time to learn about BH Live and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at BH Live
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress BH Live.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which BH Live will surely appreciate.
