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- Tasks: Engage with customers, promote memberships, and achieve sales targets at a vibrant leisure centre.
- Company: Join BH Live, a leading social enterprise transforming communities through active lifestyles.
- Benefits: Enjoy competitive salary, gym membership, training opportunities, and discounts on food and drink.
- Why this job: Make a positive impact in your community while developing valuable sales and customer service skills.
- Qualifications: Great customer service skills and a passion for sales; experience is a plus but not essential.
- Other info: Dynamic work environment with opportunities for career growth and community engagement.
The predicted salary is between 22700 - 22800 £ per year.
Sites: The Quays Swimming & Diving Complex
Geographical Location: Southampton
Salary: £27,308 per annum
Hours: 40 hours per week
Contract Type: Permanent
The role: BH Live is recruiting for a Membership Advisor to join our team at BH Live Active – The Quays Swimming & Diving Complex. BH Live operates leisure facilities across this vibrant and lively port city in partnership with Southampton City Council. In line with the council’s ‘We Can Be Active’ strategy, we provide excellent leisure facilities and hundreds of activities for all ages and abilities to inspire and support more communities to be active. You will be friendly and accountable for the achievement of membership sales across the Leisure Centre and BH Live.
You will:
- Sell with integrity whilst actively working towards set sales targets.
- Provide tours to customers and potential members and create excitement for our products and BH Live Gym Membership.
- Build a loyal membership base.
- Deal with queries relating to memberships from both customers and colleagues.
- Act as a brand ambassador for BH Live when attending community events and outreach programmes.
- Generate sales leads.
To be successful you will need:
- Great customer service skills.
- Ability to work hours aligned to the centres opening hours, which may include working weekends, bank holidays and evenings.
- Practical sales experience or a keen willingness to learn.
- Drive and be comfortable hitting and achieving targets.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live: We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:
- More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
- Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
- Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve. Our organisation is changing lives – placing us at the heart of the UK’s growing social economy. We host hundreds of events a year; sell more than half a million cultural, and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism. As a social enterprise, we don’t pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit. We’re BH Live, and we make things happen.
To apply: All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Membership Advisor in Southampton employer: BH Live - The Quays Swimming & Diving Complex
Contact Detail:
BH Live - The Quays Swimming & Diving Complex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Advisor in Southampton
✨Tip Number 1
Get to know BH Live and its mission! Before your interview, dive into their values and community initiatives. This will help you connect with the team and show that you're genuinely interested in being part of their mission to inspire active communities.
✨Tip Number 2
Practice your sales pitch! As a Membership Advisor, you'll need to sell with integrity. Role-play with a friend or family member to get comfortable discussing membership benefits and addressing potential customer queries.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your ability to build a loyal membership base.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BH Live team. Get your application in early to stand out!
We think you need these skills to ace Membership Advisor in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping people get active and being part of our community at BH Live.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service or sales experience you have, as this is key for the Membership Advisor role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your main points stand out. This will help us see your strengths quickly!
Apply Through Our Website: Don’t forget to submit your application via the BH Live Careers site! It’s the best way for us to receive your details and ensures you’re in the running for this exciting opportunity.
How to prepare for a job interview at BH Live - The Quays Swimming & Diving Complex
✨Know Your Stuff
Before the interview, make sure you understand BH Live's mission and values. Familiarise yourself with their 'We Can Be Active' strategy and think about how your skills can contribute to their goals. This will show that you're genuinely interested in the role and the organisation.
✨Show Off Your Sales Skills
Since the Membership Advisor role involves achieving sales targets, be prepared to discuss your previous sales experience or any relevant examples where you've successfully persuaded someone. Think of specific situations where you demonstrated great customer service and how it led to a sale.
✨Be Personable and Engaging
As a Membership Advisor, you'll need to connect with potential members. Practice your communication skills and be ready to showcase your friendly personality during the interview. Consider how you would give a tour of the facility and create excitement about the membership offerings.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and community events. This not only shows your enthusiasm but also helps you gauge if BH Live is the right fit for you. Ask about training opportunities or how they measure success in this role.