At a Glance
- Tasks: Lead the daily operations of Southampton's Outdoor Sports Centre and ensure top-notch service.
- Company: Join BH Live, a vibrant team dedicated to delivering exceptional leisure experiences.
- Benefits: Enjoy gym membership, health cash plan, and generous pension contributions.
- Other info: Great opportunities for training and career growth await you!
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in managing teams in leisure or customer service settings is essential.
The predicted salary is between 35000 - 35000 € per year.
Site: Southampton Outdoor Sports Centre
Salary: £35,000 per annum
Hours: 40 hours per week
Contract Type: Permanent
Start date: 1 August 2026
The role: We are recruiting for an experienced Operations Manager to join our team at BH Live, you will lead the operational delivery of Southampton’s redeveloped Outdoor Sports Centre, ensuring the safe, effective and quality daily operation of the site.
You will:
- Be accountable for the overall operational performance of the Outdoor Sports Centre, ensuring safe, compliant and effective delivery across all operational areas.
- Lead, manage and support operational teams to ensure effective daily delivery across all facilities and activities.
- Ensure consistently high standards of customer experience, presentation, cleanliness, operational readiness and site safety are maintained across the venue, proactively managing standards relating to team performance and customer service delivery.
- Manage operational team members, rotas, recruitment, induction, training and performance management processes independently.
To be successful you will need:
- Experience managing operational teams within a leisure, sports, hospitality or customer service environment with high standards of service delivery.
- Experience managing staffing rotas, recruitment and employee performance.
- Strong leadership, communication and interpersonal skills with the ability to motivate and manage teams effectively.
- The ability to build positive working relationships with customers, clubs, partners, contractors and stakeholders.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance Programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
Operations Manager in Southampton employer: BH Live - Southampton Outdoor Sports Centre
At BH Live, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As the Operations Manager at the Southampton Outdoor Sports Centre, you will benefit from comprehensive training opportunities, a supportive team environment, and a range of perks including gym membership and a generous pension scheme. Join us in delivering outstanding customer experiences while enjoying a fulfilling career in a dynamic and rewarding setting.
Contact Detail:
BH Live - Southampton Outdoor Sports Centre Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and sports industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what it means to deliver high standards of service and how you can contribute to the team at BH Live.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved operational performance in previous roles. We want to hear about your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing operational teams and any relevant achievements in the leisure or sports sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at BH Live. Share specific examples of how you've led teams and improved service delivery in previous roles.
Showcase Your Leadership Skills:In your application, emphasise your leadership and communication skills. We’re keen on candidates who can motivate teams and build positive relationships, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at BH Live - Southampton Outdoor Sports Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Manager role. Familiarise yourself with the specific responsibilities mentioned in the job description, like managing operational teams and ensuring high standards of customer experience. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role requires strong leadership abilities, be prepared to share examples of how you've successfully managed teams in the past. Think about times when you motivated your team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Your Customer Focus
Customer experience is key in this role, so come ready to discuss how you've ensured high standards of service delivery in previous positions. Share specific instances where you went above and beyond to enhance customer satisfaction, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face at the Outdoor Sports Centre, or their expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
