At a Glance
- Tasks: Lead a dynamic hospitality team and ensure outstanding customer experiences.
- Company: Join BH Live, a vibrant organisation at Southampton's Outdoor Sports Centre.
- Benefits: Enjoy competitive salary, gym membership, and generous employee discounts.
- Other info: Flexible hours with opportunities for training and personal growth.
- Why this job: Make a real impact in a fun environment while developing your career.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 32000 - 32000 £ per year.
Sites: Southampton Outdoor Sports Centre
Salary: £32,000 per annum
Hours: 40 hours per week
Contract Type: Permanent
The role: BH Live is recruiting for a Hospitality Manager to join and lead our team of hospitality colleagues at Southampton’s redeveloped Outdoor Sports Centre.
You will:
- Manage and motivate a hospitality team and have responsibility for the day-to-day operation of all hospitality areas within the centre, whilst ensuring profitability.
- Be responsible for ensuring adequate hospitality staffing levels across the centre.
- Recruit, retain and train colleagues to ensure food standards are adhered to and our customers receive an outstanding customer experience.
- Ensure compliance with health and safety regulations and licensing laws.
- Build and develop strong working relationships with the police and council.
- Ensure budgets are adhered to and maintain inventory and stock levels, ensuring efficient ordering and stock rotation.
- Ensure our values, behaviours and standards are adhered to.
To be successful you will need:
- To be passionate and enthusiastic about delivering high levels of customer service.
- Previous experience in a similar role of managing a bar or hospitality venue with strong commercial acumen.
- To hold a personal licence to be able to sell alcohol and have a Level 3 food safety qualification.
- To be proactive and forward-thinking, bringing new, fresh and exciting ideas of improvements that can be made across the hospitality and events offering at the centre.
- To be able to work hours aligned to the centre's opening hours, which will include working any 5 out of 7 days per week and will include evenings, bank holidays and weekend working.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
Hospitality Manager in Southampton employer: BH Live - Southampton Outdoor Sports Centre
BH Live is an exceptional employer, offering a vibrant work culture at the Southampton Outdoor Sports Centre where hospitality professionals can thrive. With a strong focus on employee development, competitive benefits including gym membership and a health cash plan, and a commitment to outstanding customer service, we empower our team to deliver memorable experiences while enjoying a supportive and rewarding workplace.
Contact Details:
BH Live - Southampton Outdoor Sports Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a networking event or an interview, be yourself. Let your passion for hospitality shine through – it’s all about making that personal connection.
✨Tip Number 3
Prepare for those tricky questions! Think about how you can demonstrate your experience in managing teams and ensuring customer satisfaction. Use real-life examples to show how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Hospitality Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hospitality Manager role. Highlight your experience in managing teams and delivering excellent customer service, as these are key for us at BH Live.
Show Your Passion:In your cover letter, let your enthusiasm shine through! We want to see your passion for hospitality and how you can bring fresh ideas to our team at the Southampton Outdoor Sports Centre.
Highlight Relevant Qualifications:Don’t forget to mention your personal licence and Level 3 food safety qualification. These are essential for the role, and we need to know you’ve got them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BH Live - Southampton Outdoor Sports Centre
✨Know Your Stuff
Make sure you’re familiar with the hospitality industry, especially in relation to managing a bar or venue. Brush up on your knowledge of health and safety regulations, licensing laws, and food safety standards. This will show that you’re not just passionate but also well-informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated a team in the past. Think about specific situations where you’ve recruited, trained, or retained staff. Highlighting your ability to lead will resonate well with the interviewers.
✨Bring Fresh Ideas
Since they’re looking for someone proactive and forward-thinking, come prepared with a few innovative ideas for improving their hospitality and events offering. This could be anything from new menu items to unique event concepts that could enhance customer experience.
✨Demonstrate Your Customer Service Passion
Be ready to discuss your approach to delivering outstanding customer service. Share stories that illustrate your commitment to customer satisfaction and how you’ve gone above and beyond in previous roles. This will align perfectly with their values and expectations.
