At a Glance
- Tasks: Lead the day-to-day operations of the Alpine Centre, ensuring safety and customer satisfaction.
- Company: Join BH Live, a leading leisure and event venue operator dedicated to community wellbeing.
- Benefits: Enjoy competitive salary, gym membership, health cash plan, and generous holiday perks.
- Other info: Opportunities for training and career growth in a vibrant community-focused organisation.
- Why this job: Make a real impact in snowsports while working in a fun, dynamic environment.
- Qualifications: Must have a Level 1 Ski or Snowboard Instructor qualification and team leadership experience.
The predicted salary is between 29580 - 29580 £ per year.
An exciting opportunity to join our team as a Snowsports Lead, at the redeveloped Alpine Centre, based at the Southampton Outdoor Sports Centre. If you have a Ski or Snowboard Instructor qualification and experience in an operational, leisure or Snowsports environment, we would love to hear from you.
You will:
- Lead the safe, effective and customer-focused day-to-day operation of Alpine Snowsports whilst on shift, ensuring high operational standards, operational readiness, compliance and customer experience across all Alpine facilities and activities.
- Provide front-line operational leadership across Alpine operations, coordinating instructors, staffing, lessons, bookings and activity delivery whilst maintaining high standards of presentation, professionalism and safety.
- Be responsible for operational decision making, emergency response, operational readiness, customer escalations and operational standards across slopes, lessons, recreational activities, equipment areas and wider Alpine operational spaces.
To be successful you will need:
- A minimum Level 1 Ski or Snowboard Instructor qualification (Level 2 would be preferred).
- The ability to lead teams, motivate others and maintain high operational standards.
- Experience supervising or coordinating teams.
- Experience dealing with customer queries, complaints and escalated situations.
- A valid outdoor first aid qualification.
- A valid Safeguarding Children for Snowsports Instructors certificate.
- Satisfactory enhanced DBS certificate.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live: We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate more participation, higher audiences, and greater economic and social benefit through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people.
As a social enterprise, we don’t pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit.
To apply: All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Snowsports Lead in Southampton employer: BH Live - Southampton Outdoor Sports Centre - Alpine Centre
At BH Live, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and community impact. As a Snowsports Lead at the newly redeveloped Alpine Centre in Southampton, you will benefit from comprehensive training opportunities, a supportive team environment, and unique perks such as a health cash plan and loyalty rewards, all while contributing to our mission of enhancing community wellbeing through leisure and sports activities.
Contact Details:
BH Live - Southampton Outdoor Sports Centre - Alpine Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Snowsports Lead in Southampton
✨Tip Number 1
Get to know the company! Research BH Live and its values. When you understand what they stand for, you can tailor your conversations to show how you fit into their mission. This will make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you an edge!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you led a team or handled customer complaints. Being ready with specific stories will help you demonstrate your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Snowsports Lead in Southampton
Some tips for your application 🫡
Show Your Passion for Snowsports:Let us see your enthusiasm for snowsports in your application! Share any personal experiences or achievements that highlight your love for skiing or snowboarding. This will help us understand why you're the perfect fit for the Snowsports Lead role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your relevant qualifications, like your Ski or Snowboard Instructor certification, and any experience you have in leading teams or dealing with customer queries. We want to see how your skills align with what we’re looking for!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for specific examples of your experience, so don’t be shy about sharing those!
Apply Early Through Our Website:Don’t wait until the last minute to submit your application! We recommend applying as soon as possible through our BH Live Careers site. This way, you’ll ensure your application is considered before we close the vacancy. Plus, it shows us you’re proactive!
How to prepare for a job interview at BH Live - Southampton Outdoor Sports Centre - Alpine Centre
✨Know Your Stuff
Make sure you brush up on your skiing and snowboarding knowledge, especially if you have specific qualifications. Be ready to discuss your experience in operational roles and how you've led teams in the past. This will show that you're not just qualified, but also passionate about snowsports.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed customer situations. Think about times when you motivated others or resolved complaints effectively. This is crucial for the Snowsports Lead role, so be ready to highlight your leadership style and decision-making process.
✨Understand the Customer Experience
Since this role focuses heavily on customer satisfaction, think about how you can enhance the customer experience at the Alpine Centre. Be prepared to share ideas on improving operations and ensuring safety while keeping things fun and engaging for guests.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve emergency responses or handling escalated customer complaints. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and operational readiness.
