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- Tasks: Oversee daily operations at Chamberlayne Leisure Centre and ensure excellent customer service.
- Company: Join BH Live, a vibrant leisure centre with a focus on community and fitness.
- Benefits: Enjoy gym membership, health cash plan, and a matched pension scheme.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in leisure centres and strong communication skills are essential.
The predicted salary is between 22386 - 27553 £ per year.
Post Title: Duty Manager
Sites: Chamberlayne Leisure Centre
Geographical location: Southampton
Actual salary: £22,386.81, based on 32.5 hours per week
Full time equivalent salary: £27,553 per annum
Hours: 32.5 hours per week
Contract type: Permanent
The role: BH Live is recruiting for a Duty Manager to join our team at Chamberlayne Leisure Centre – Southampton. You will oversee the day‑to‑day operations of the leisure centre, ensuring the safety, cleanliness, efficiency, and excellent customer service across all activity areas including group exercise classes and dryside facilities. You will be the manager on duty and support the wider team to meet operational, health and safety and financial targets.
Located on Weston Lane and a short walk from Woolston, BH Live Active, Chamberlayne offers access to a well‑equipped gym, group exercise classes and sports hall for activities including football, badminton, table tennis and more. Chamberlayne Leisure Centre also offers a wide range of fitness classes including Les Mills BODYPUMP & RPM, Yoga, Pilates and more.
You will:
- Supervise and support colleagues including receptionists, instructors, and cleaners.
- Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
- Ensure high standards of customer service across all areas of the centre and resolve complaints efficiently and courteously.
- Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
- Ensure the centre opens and closes safely and on time, in line with operational procedures.
- Carry out visual building inspections of the building and report any issues to our technical team.
- Conduct and document regular facility checks including fire exits, gym equipment and cleanliness standards.
- Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty.
- Act as the designated first aider as required.
To be successful you will need:
- Operational experience of working within a leisure centre.
- Strong communication and previous experience of managing or supervising people.
- Good organisation and attention to detail.
- A customer focused approach.
- The ability to remain calm under pressure.
- A current first aid qualification.
- Previous experience in a similar role is highly desirable.
Hours of work will be aligned with the centre’s opening hours and will include evenings, weekends and bank holidays on a rota basis.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
To apply: All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Southampton - Duty Manager - 32.5 hours per week employer: BH Live. Company
Contact Detail:
BH Live. Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Southampton - Duty Manager - 32.5 hours per week
✨Tip Number 1
Get to know the company! Research BH Live and Chamberlayne Leisure Centre. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Duty Manager position.
✨Tip Number 3
Prepare for the interview by practising common questions related to management and customer service. Think about scenarios where you've demonstrated leadership or resolved conflicts, as these will likely come up when discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the BH Live team. Get your application in early to stand out!
We think you need these skills to ace Southampton - Duty Manager - 32.5 hours per week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight any relevant experience in leisure centres and your management skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share your passion for customer service and how you can contribute to the excellent standards at Chamberlayne Leisure Centre.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and engaging, and don’t hesitate to showcase any previous supervisory experiences that demonstrate your ability to lead a team.
Apply Through Our Website: Don’t forget to apply through the BH Live Careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our website!
How to prepare for a job interview at BH Live. Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at a leisure centre. Familiarise yourself with the specific operations at Chamberlayne Leisure Centre, including the types of fitness classes and facilities they offer. This will help you demonstrate your genuine interest and readiness for the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be supervising a team, so it's crucial to highlight your previous management or supervisory experience. Prepare examples of how you've successfully led a team, resolved conflicts, or improved customer service in past roles. This will show that you can handle the pressures of the job.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview, especially regarding emergency situations or customer complaints. Think about how you would handle these scenarios, focusing on your ability to remain calm under pressure and ensure safety and satisfaction. Practising these responses can give you an edge.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the workplace is the right fit for you.