At a Glance
- Tasks: Maximise room revenues and deliver exceptional service to guests at the front desk.
- Company: Join BH Group, a dynamic hotel with a focus on guest experience.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Fast-paced environment where you can thrive and grow your career.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Outstanding communication skills and at least one year in a similar role.
The predicted salary is between 24750 - 30250 £ per year.
BH Group is seeking a hotel Receptionist to maximise room revenues while delivering efficient, courteous service to guests.
The role demands outstanding communication and organisational skills, with at least one year in a similar position preferred.
You will handle check-in/check-out, upsell services, and maintain guest satisfaction in line with company standards.
Successful candidates will be comfortable with phones and computer systems, and thrive in a fast-paced environment, contributing to
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Front Desk & Guest Experience Specialist in Eastbourne employer: BH Group
At Elysium Collection, we pride ourselves on being an exceptional employer, offering a competitive salary and performance bonuses alongside a collaborative and supportive team culture. As a Group Meetings and Events Specialist, you'll have the unique opportunity to shape the guest journey from the ground up, while benefiting from continuous learning and development opportunities in a luxury hospitality environment. Join us at the start of our exciting journey and be part of creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Guest Experience Specialist in Eastbourne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BH Group
Don't be shy about reaching out to BH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk & Guest Experience Specialist in Eastbourne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
